IT service employees at Volkswagen process automatically generated tickets.

Robotic process automation for Volkswagen

Volkswagen relies on robotic process automation to shorten processing times in IT service management

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Robotic process automation in IT service management at Volkswagen

T-Systems made an impression with the interplay of technology, processes, and efficiency potential. Kay Liebermann, Head of IT Delivery R&D and Quality Assurance at Volkswagen AG, and Michael Malenke, Head of Application Management Systems Engineering at Volkswagen AG, explain the benefits of robotic process automation (RPA) in the video.

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