The Salesforce Platform’s clouds, together with apps from the Salesforce App Exchange, are ideal for designing and digitalizing business processes around your clients’ individual customer journeys. We provide you with a scalable dialog platform for company-wide data exchange and solutions for the integration of marketing, sales, and service processes.
As Salesforce’s largest reselling and integration partner in Germany, Austria, Switzerland, and large parts of Europe, we are your first port of call for consulting, license reselling, and implementation support for Salesforce solutions. We’ll show you how you can use the Salesforce Platform’s clouds and the associated apps from the Salesforce App Exchange to help you digitalize your business processes. We accompany you in your individual journey, from 5-day projects involving only a few licenses to highly complex Salesforce implementations for several hundred users.
Salesforce’s cloud products provide you with a comprehensive repertoire of solutions to cover end-to-end processes in marketing, sales, commerce, and service.
Sales Cloud – Automate your sales processes – and with substantiated information to hand, you can focus on your sales work better than ever.
Service Cloud – Make sure you always give your customers the right answers to their questions – whether via email, telephone, communities, or social networks.
Marketing Cloud – Create personalized customer journeys and get to know your customers and their needs better.
B2C Commerce Cloud – Realize an end-to-end shopping experience and get a better all-round understanding of your customers’ behavior.
B2B Commerce Cloud – The combination of CRM and E-commerce offers access to precise customer data from sales, service, marketing, and trade.
Community Cloud – Connect customers, partners, and employees so they can interact more closely and solve support issues together.
Salesforce CPQ – Create quotes and invoices at the touch of a button and add accompanying materials, conditions, or electronic signature options.
Einstein Analytics – Create predictive analyses from company and customer data and derive appropriate measures from these.
Field Service Lightning – Enable your field service team to simultaneously increase both its own productivity and that of customers.
Salesforce Platform – Use the tools in the Salesforce App Cloud to rapidly build and deploy your own applications.
Salesforce Mobile – Access all important information and documents immediately via mobile devices and realize individual workflows for your employees.
Contact Center – Strengthen your personal connection to your customers using contact center technology and CTI (computer telephony integration).
When it comes to handling sensitive customer data, security is always the top priority. As a German contract and service partner, T-Systems delivers the complete package – including data protection in accordance with German law, of course. The data is supplied by German and European cloud data centers that are certified by independent testing agencies and meet the highest requirements for data security and reliability. In addition, T-Systems also takes over the support in its entirety: from consulting, implementation, licensing, and migration of old CRM data to training and software updates.
