The smarter and more complex a product becomes, the more manufacturing companies, suppliers and development partners become dependent on seamlessly integrated IT solutions and reliable system support. The PLM end-to-end services from T-Systems give customers comprehensive support — from analysis and implementation to application management.
Integration of different PLM environments
The most important task: the complex interaction between the different IT solutions must work without a hitch in every phase of the product lifecycle — the alternative is wasted effort and inefficiency along the entire value chain. To ensure things don't deteriorate, the PLM end-to-end services from T-Systems focus on analysis, consulting, implementation and business operations on a central, strategic goal — the intelligent integration and migration of the PLM environments.
Nearly every company involved in the product development process has its own extensive demands of product lifecycle management. This explains why the supply chain often contains independent architectures and a variety of software that differ in their use and data structures.
The challenge is to create intelligent interfaces for transferring parameters, reliable converters and interchange formats that guarantee no loss of geometry information. T-Systems is perfectly equipped for this challenge: our internationally experienced experts are competent project partners and can combine tried and tested methods with their extensive experiences with best practices.
Thanks to the extensive consulting, we obtained a current overview of the advantages and disadvantages of many different PLM solutions. The version comparison was important in determining which system best matched our needs. We also found the examination of all the necessary customizing effort to be very valuable.
CEO
Carefree AMM
T-Systems has been our CAx and PDM service provider for many years now. The end of maintenance for our legacy PDM solution forced us to look for new solutions. T-Systems gave us the advice we needed with regard to a future-oriented solution, migration to the new system – including data transfer – along with the accustomed service and support in line with our needs.
HEAD OF PROCUREMENT
Great 7x24 service
We use our PDM system around the world, with the corresponding availability demands, so we need a service provider that can deliver standardized IT services to all our global sites. T-Systems has reliably provided both IT infrastructure and PDM application management services for many years. A large portion of the services is now delivered in high quality from nearshore and offshore locations.
HEAD OF IT
Transition with proven AMbition methodology
Before handing off operational responsibility, the experts at T-Systems used the AMbition methodology for a precise analysis of which applications we used and why. The high degree of reliability that protects us against bad surprises, when the service is running, is guaranteed through definition of quality criteria in each phase of the procedural method.
To shape competitive processes along the product life cycle, a large number of aspects have to be considered: different organizational forms, globally distributed sites, collaboration models with external partners, version management procedures, multi-CAD systems, server architectures, ERP and more. When it comes to selecting an implementation partner, technical skills and demonstrable process expertise with engineering and production are just as important as the confident handling of development data and years of project and service experience in both large and small production environments. With more than three decades of experience in CAx and PLM service, as well as project management, T-Systems is your ideal partner.
think before you implement
The PLM end-to-end services define specific milestones in collaboration with T-Systems: in the beginning, the consultants analyze and assess the requirements methodologically. Based on this snapshot, they draft a comprehensive, logical concept that records and maps all workflows between the OEM, suppliers and external development partners down to the working level. T-Systems then develops a PLM concept that perfectly matches the requirements profile of the development and manufacturing network. Only now does implementation make sense – depending on the customer needs, it can also include integration, migration and training elements.
Modular service concept - scalable worldwide
T-Systems has developed a standardized service concept for product lifecycle management systems that provides optimal support to all solution components in regular operations. In addition to incident management, problem management, change management and release management, the PLM application management services also include solutions for managing capacities, licenses, users and security – all based on ITIL best practice processes. The heart of the PLM services is an application help desk, which is available around the clock, worldwide, every day of the week. The service spectrum includes support for a variety of CAx applications (CATIA, 3DEXPERIENCE, NX), as well as PLM and PDM systems such as Aras Innovator, ENOVIA, Teamcenter and Windchill. And of course support for all PLM products and solutions from T-Systems. Thanks to the modular structure of the service concept, companies can select the exact service packages they need to meet their demands for product lifecycle management – from starter packages to premium packages, all activities are based on clearly defined quantity structures.
The expectations regarding PLM solutions are increasing: Availability for manufacturers, suppliers and development partners across all sites, to reliably support PLM processes.
Head of Marketing & Communication