T-Systems has developed a standardized service concept for product lifecycle management systems that provides optimal support to all solution components in regular operations. In addition to incident management, problem management, change management and release management, the PLM application management services also include solutions for managing capacities, licenses, users and security – all based on ITIL best practice processes. The heart of the PLM services is an application help desk, which is available around the clock, worldwide, every day of the week. The service spectrum includes support for a variety of CAx applications (CATIA, 3DEXPERIENCE, NX), as well as PLM and PDM systems
such as Aras Innovator, ENOVIA, Teamcenter and Windchill. And of course support for all PLM products and solutions
from T-Systems. Thanks to the modular structure of the service concept, companies can select the exact service packages they need to meet their demands for product lifecycle management – from starter packages to premium packages, all activities are based on clearly defined quantity structures.