Ticket and revenue settlement in public transport

With an omnichannel approach, we offer an end-to-end customer journey across all touchpoints, providing a unified experience. Powered by a state-of-the-art service-oriented architecture hosted in the cloud, our solution is not only modern but also adaptable to emerging trends. Our ticket solutions offer: 

• Central sales platform: Our ticketing solution serves as a central sales platform, offering correct and consistent offers across all traffic partners and distribution channels for every customer request
• Omnichannel experience: Customers benefit from an omnichannel experience, enabling an end-to-end customer journey across all touchpoints for users
• State-of-the-art solution: T-Systems’ ticketing solution is state-of-the-art, featuring a modern service-oriented architecture hosted entirely in the cloud
• Future-oriented: Our solution is future-oriented, providing an extensible platform for accommodating new business models, including partner sales and other emerging trends

Through a seamless blend of innovative technology and consultancy, T-Systems paves the way for improved passenger experiences, increased operational efficiency, and revenue growth in the public transport sector, both now and in the future.

T-Systems offer an innovative way to integrate several local transport providers into a unified, efficient mobility ecosystem. This trailblazing mass transit system, unparalleled in Europe, unites the services, ticketing, and information of nearly 200 transportation companies. Mobility providers seamlessly integrate their sales systems, including ticket vending machines, online stores, and mobile apps, into this unified platform. The system deftly calculates prices and routes within the intricate tariff system. Operating entirely in the cloud, it replaces legacy systems and simplifies back-end connections. The result is a traveler’s dream – a single ticket that provides seamless access to all modes of transportation, eliminating the need for multiple transactions and ensuring a hassle-free journey. T-Systems’ solution not only enhances the travel experience but also streamlines ticketing processes for the convenience of both passengers and transport providers.

Ensuring the forgery-proof issuance of electronic tickets, including those on mobile terminal devices, is paramount in today’s transportation world. T-Systems offer a robust solution to meet these security demands. Our comprehensive approach includes the establishment of a state-of-the-art security concept and management system, incorporating essential elements such as a trust center, key management, and PKI (Public Key Infrastructure). We issue user media certificates for tickets, including mobile options, and develop and produce security modules (SAM) designed for sales, acquisition, and control terminals. Furthermore, we provide and continuously enhance a test suite for customer media, ensuring compatibility across various components. The benefits to our customers are substantial: diverse ticketing procedures tailored to their needs, automated fare calculation, and seamless interoperability facilitated by uniform interfaces across transport networks. T-Systems’ cutting-edge security infrastructure for eTicket Deutschland not only ensures robust fare management but also enables its widespread adoption across public transport systems in Germany and beyond, enhancing the overall travel experience.

Operating on the Open Telekom Cloud, the VDV eTicket Service capitalizes on the cloud’s key advantages, enabling digitization of sales without hefty initial investments and offering cost flexibility based on actual demand. As demand or the addition of more providers occurs, the platform easily scales, keeping them agile and focused on system operation. Furthermore, the cloud billing solution from T-Systems efficiently handles the clearing of claims, functioning as a background service ensuring accurate billing for ticket elements to respective transport associations and providers. Operating on a microservice architecture with standardized APIs, it allows swift and flexible implementation of new solutions. Offered as a Software as a Service (SaaS) model, cloud billing provides VDV eTicket Service with advantages including scalability for adding new participants, high performance under increased loads, and transparent, predictable, and user-centric costs, enhancing overall efficiency.