Consumers are becoming more and more accustomed to: shopping anytime, anywhere, and with any end device – i.e. 24/7. Retailers therefore need to offer their goods on all channels using a digitally supported omnichannel approach: stationary, in the online shop, via mobile apps or social media channels. This enables them to create a seamless shopping experience for their customers. On the way to becoming an end-to-end digital commerce retailer, T-Systems advises, develops, and implements the appropriate digital technologies, integrates them with existing PIM, ERP, or CRM systems, and redesigns existing portals and web shops.
POS systems, refrigeration and air-conditioning systems, access control, merchandise listing and hygiene regulations. Plus returns of webshop purchases in the branch and conventional business processes: retailers have to deal with all these processes quickly across multiple departments and locations. Paper, phone calls, and emails take time, are error-prone and have had their day in the digital world.