Un-outsourcer offering: T-Systems revolutionizes the industry with Run On Satisfaction for outstanding quality and flexibility.

Un- matched quality

Kornelia Bogen

UK Marketing Executive

Our Un-outsourcer offering

  • Flexible contracts and high quality:
    attractive conditions for cloud-based SAP services

The new IT flexibility

  • Exceptionally flexible contracts thanks to short terms
  • Run On Satisfaction: hypercare phase for greater stability and customer satisfaction
  • Special termination rights after the hypercare phase
  • The Zero Outage program: quality judged in terms of success
Many IT outsourcing arrangements entail a rigid, long-term commitment to a single provider – known as vendor lock-in. Often, contracts are crafted to prevent customers from switching to a new provider, even if they are dissatisfied with their current services. In contrast, T-Systems' Run On Satisfaction model redefines flexibility for ICT agreements. Once a new customer has moved to T-Systems, the hypercare phase begins: the production environment is stabilized and defined steps for long-term quality assurance are taken. The length of this period is agreed individually.* Should the customer be dissatisfied at the end of the hypercare phase, he has the right to cancel the agreement at the end of the month – without giving reasons.**

Available in combination with scalable cloud-based SAP solutions

Currently, Run On Satisfaction is available for the following T-Systems’ SAP hosting services: Dynamic Services for SAP® Solutions and Dynamic Services for SAP® HANA. With these offerings, SAP systems are provisioned flexibly over the cloud – cutting operating costs by up to 30 percent. In addition, customers benefit from cutting-edge cloud and security technologies, as these services are operated in highly secure, certified data centers in line with exceptionally strict data protection standards.*** Moreover, SAP resources for these solutions can be scaled up and down, for example to meet specific needs in terms of infrastructure, performance and service level.

Flexible contract terms

The same flexibility is also on offer for T-Systems’ hosting services for cloud-based SAP systems – including easy cancellation following the hypercare phase, price transparency, and shorter contractual terms. For customers, Run on Satisfaction provides greater flexibility and independence compared to traditional IT outsourcing contracts. And this, of course, in the proven T-Systems quality.
* approx. 3-6 months after migration; ** 4-week notice period for Dynamic Services for SAP® Solutions, 3-month notice period for Dynamic Services for SAP® HANA; *** T-Systems currently provisions standardized Dynamic SAP/SAP HANA services from data centers in Munich, Frankfurt, Magdeburg, Houston and Singapore. Customers are directly connected to these sites.
"T-Systems attracts clients with German-grade quality and security."
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"Providing quality service and four years of Zero Outage in SAP, in which people, processes and platforms are dedicated and permanently improved, will support T-Systems’ ability to attract customers for the un-outsourcer model."
TBR Event perspective: T-Systems attracts clients with German-grade quality and security

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Greater quality for greater satisfaction

The basis for the Run On Satisfaction model is the quality of the provided services – Dynamic Services for SAP® Solutions and Dynamic Services for SAP® HANA – measured not in terms of service level agreements (SLAs), but in terms of their success. And T-Systems is able to undertake this commitment with confidence – as it can draw on more than ten years’ successful hands-on experience of IT transformation and migration, a comprehensive ICT skill set, and a profound understanding of customer industries – plus its unique Zero Outage quality assurance program.

Our promise of quality

In 2011, T-Systems launched its Zero Outage program, promoting a culture centered on minimizing downtime. The program has been certified by TÜV Rheinland*, and encompasses extensive mechanisms for effective ICT quality assurance regarding IT outsourcing, including:
  • Highly secure twin-core data centers for maximum availability
  • Proven methodology for proactive risk management
  • Regular employee and supplier certification
  • A global Manager-on-duty (MoD) service, with rapid responsiveness and direct involvement of senior executives

Run On Satisfaction

Taking account of the Zero Outage strategy, T-Systems features the new, highly flexible contract terms – including special termination rights, allowing the customer to cancel the agreement after the hypercare phase anytime and without giving reasons.
*TÜV Rheinland ist an independent German provider of technical services for testing, inspection, certification.

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