KAGes

Conversion of the hospital information system

As quickly as possible

A hospital without any information on patient data, room occupancy, OR management, or other medical and nursing records? Simply not possible. This is precisely why the conversion of hospital information systems (HIS) is a huge challenge. And if the complete changeover is to take place not gradually but in a single night, real experts are needed. This was also the case with Steiermärkische Krankenanstaltengesellschaft m.b.H (KAGes).

Benefits for the customer

Shared operating models mean no double standby costs
Operational responsibility for the productive environment is assumed jointly by KAGes and T-Systems in close coordination
T-Systems' extensive SAP Basis experience
Knowledge transfer through on-site participation of a T-Systems employee in the KAGes operating team

Instead of walking step by step towards the future, KAGes has taken a huge leap

Günter Gössinger, Service Delivery Manager at T-Systems Austria

The challenge

High availability and stable operation of the SAP application in the medical and nursing sector
Establish different operating models for KAGes and T-Systems
Performance and response times
Staying up to date with the latest developments and making use of innovative technologies

Open heart surgery

When a clinic group such as the Steiermärkische Krankenanstaltengesellschaft converts its central hospital information system (HIS), the process must be one thing above all else: fast. A longer downtime would have dramatic consequences.

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The solution

Remote support according to agreed operating models and times (all non-office times/weekends are covered by T-Systems employees)
Hardware refresh every 3 years
If required, T-Systems employees can be on site at the customer's premises to coordinate with and support the operation of the KAGes system in real time
Regular backup/restore tests

About KAGes

Steiermärkische Krankenanstalten-gesellschaft mbH (KAGes) is 100% owned by the Austrian province of Styria. Its core task is the establishment and operation of provincial hospitals in the province of Styria and their management. The provincial hospitals offer a high level of medical and nursing services to patients seeking help around the clock.

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