Man sits in front of two computer screens on which a car can be seen taking a curve

Mercedes me Adapter: in dialog with the car

T-Systems retrofit solution for networking older Daimler vehicles

Connected to the vehicle wherever you are

T-Systems and Daimler have developed the Mercedes me Adapter retrofit solution as part of their technology partnership. Through the digital service platform, the driver is connected to the car from any location and can make use of the digital services. Goal of the digital retrofit: stronger customer loyalty far beyond the purchase of a car.

Digital services boost sales

Businessman's male hands tap tablet

Daimler was looking for a solution to improve its after-sales processes. The goal was to help increase car sales revenues with new digital services. It was successful. Since 2016, Mercedes me has been available for 27 passenger car models and four van models in 22 countries and is offered exclusively via the OEM dealer network.

The adapter makes it possible to retrofit many models built after 2002. The T-Systems solution has its own Mercedes-Benz serial number and is approved and certified according to the technical standards of the automotive industry.

Based on the data from adapter and backend systems, dealers can increase customer loyalty by, for example, proactively contacting them to plan for regular maintenance and service intervals or make individual offers.

We look forward to your project!

Do you have any questions concerning the planning, implementation or maintenance of your digitalization project? Contact us and one of our experts will be in touch with you to answers all your questions.

Versatile platform solution

View from a car onto a smiling man with glasses and mobile phone in his hand

The T-Systems solution includes an OBD adapter, a smartphone app for customers, an IoT platform, and integration into the manufacturer-specific IT and process landscape. The backend systems are operated entirely in a highly secure private cloud by T-Systems on behalf of the OEMs and are subject to strict German data privacy regulations.

One app, many possibilities

Female hands type on mobile phone

The Mercedes me adapter offers many services ranging from route documentation to maintenance management:

  • Overview of vehicle status information such as distance traveled, fuel level, and battery performance
  • Digital route overview with automatic recording of the driven routes as well as export and processing functions
  • Locating the parked car, navigating to the vehicle, notification when parking time is exceeded
  • Automatic documentation of refueling stops with export and processing functionality
  • Transmission of location and vehicle data, first aid requests, accident reports with export function, important telephone numbers
  • Location and contact data of the nearest Mercedes-Benz service partner with service date query function
  • Reminders, e.g. for general inspections, oil changes, or tire changes
  • Cockpit with view of all current and important live data from the vehicle during a journey, e.g. range, average speed, and oil temperature.

About Daimler

Daimler AG, headquartered in Stuttgart, is one of the largest suppliers of premium passenger cars with well-known brands such as Mercedes-Benz and the world's largest commercial vehicle manufacturer. The company is also a provider of mobility and financial services.

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