Sales & After Sales Solution

Customer Experience Management Automotive

Seamlessly positive and profitable interaction

  • SaaS plattform for digital sales and aftersales activities
  • Ernhances service process due to increased mobility and interaktivity
  • Customized offerings for individual customer requirements
  • Efficient lead generation – even outside business hours
  • Maximum transparency for customers and dealers
Kornelia Bogen

UK Marketing Executive

The information and communication technology in the automotive industry is currently undergoing a paradigm shift towards digitalization. It is decisive for success to establish customer relationships while the customers’ requirements are constantly rising – today and in the future.
CEM Automotive - the connection between OEM, dealer, garage and customer
This is where the solution Customer Experience Management Automotive (CEM Automotive) is tying in – a digital and mobile platform that connects all relevant stakeholders. All necessary Sales & Aftersales (SAS) processes are provided as Software as a Service (SaaS) both in a portal and in a mobile environment: globally from the secure T-Systems cloud, directly and 24/7. In order to guarantee this, we focus especially on user, vehicle, and location-based services. Mobile and interactive.

Customer Experience Management Automotive
  • Knowing which visitor was interested in which vehicle – at anytime, even outside business hours
  • Create personalized offers
  • Quantified and qualified analysis
  • Usage of social media information from the customer analysis
  • Vehicle receipt is done directly with the customer at the vehicle. This enables the interactive integration of the customer into the service process.
  • Mobile service receipt including direct pricing information on vehicle-based services and packages
  • Documentation of damages
  • Booking of appointments online and mobile – from the test drive to the service appointment
  • Data transfer directly from the mobile device of the dealer to the Dealer Management System (DMS)
  • Transparency of the vehicle location during the whole service process and on the dealer ground
  • View the actual process step of each vehicle in the service and receive the ensure a timely collection of the vehicle



CEM Automotive - the connection between OEM, dealer, garage and customer

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