Today, more and more companies focus on optimizing their customer experience (CX). For many, a compelling CX matters even more than product details and pricing. Why is that? The answer is simple: customers remain loyal to a company when they are satisfied. In this case, they are also willing to pay higher prices. Good CX, therefore, is a direct competitive factor and decisive for long-term success. T-Systems helps you to achieve that.
Good CX relies on seamless and digitalized processes between customer and company. For example, a company in the automotive industry has digitalized its supply chain. Its production and administration are connected to the cloud. By automating the analysis of customer data on purchasing behavior using AI, the company knows which customer bought, which product, at what time in the past. Therefore, it can produce the right products in time and have them ready for shipment when the next order arrives. Additionally, tracking solutions allow the customer to know where the delivery is and align its own workflows accordingly.
T-Systems offers state-of-the-art solutions. With our Cloud Migration Framework, your local applications will be migrated seamlessly to the cloud, be it public, private or hybrid cloud. With our Cloud Platform Services, you get the right IT infrastructure, from on-premise to on-campus and edge. Further applications are provided via our Cloud Application Services. By implementing Software as a service (SaaS) solutions, for example, you can modernize business-critical applications and keep them up-to-date automatically. This way, you can continously drive innovation and reduce complexity and costs.