Young woman in front of concrete wall working on laptop

Sleek, efficient, and digital processes

Sales & after-sales services in automotive retail 

Far-reaching change: today's customer expects a digital service with them at the center

Dealerships are subject to huge pressure to change. For sales and service in particular, customers are increasingly demanding and expect a personal approach, perfect assistance, and an emotional purchasing experience. This requires all employees: from the reception desk, sales, service, through to parts, and accounting. To stay competitive, dealerships today must adopt a more individual, customer-oriented, and efficient approach, to increase the productivity of their core business. At the same time, there have never been so many different ways to place the customer in a central role and offer them bespoke services before, during, and after the sales decision.
Time to rethink things.

When the customer develops with you

Very little comes together in dealerships without dealer management systems. Action required for VW Group brand retailers.

Efficient systems for all requirements

A car driver gets his keys

What does this mean for car dealerships? Successful customer retention requires a direct, individual, and proactive approach. As such, seamlessly interlocking systems and digitalized workflows are necessary for the results-oriented management of customer relationships. Here the dealer retains data sovereignty and the knowledge about the customer independent of the OEM.

The more efficient and flexible the processing of the information and employee's handling of it, the more productive the core business. With innovative service-oriented business process solutions from T-Systems dealerships obtain a decisive competitive edge. We support you in selecting, introducing, and operating your dealer management system (DMS). The offer comprises DMS software developed in house (alphaplus), VaudisX, as well as CRM systems (CustomerOne), through to modular, cloud-based solutions in cooperation with Salesforce and others. 

New standards in product development with VaudisX

Two men discussing in a car showroom

Together with partners from the VW dealer environment, T-Systems is currently investing in the successor system to Vaudis and in doing so is setting new standards in product development. In close collaboration with retailers, VaudisX is being gradually developed in design workshops. The design of the interfaces, features, and user interfaces are all discussed with the customer.

Lean core and digital services

A mechanic retrieves data from a car

With VaudisX T-Systems is offering VW retailers a continuous DMS with an intuitive web user interface as well as open interfaces. The lean core of VaudisX can be expanded with market and brand-specific systems. To this end, VaudisX offers a completely new interface architecture for quickly connecting with existing or new systems. This includes a tablet-based chat in which a customer service adviser determines and documents the condition of the customer's vehicle directly at the lifting platform.

No sale without approval

Type approval and homologation are subject to strict standards in the leading automotive markets. This ensures that new vehicles comply with legal requirements, for example, with regard to passenger safety or emissions. For each product line and its components, automotive manufacturers must submit comprehensive documentation before their innovations are approved for production and sale. In the past, searching through data from the production and ERP systems was a tedious task. With TypeMaster from T-Systems, there is a product suite that standardizes homologation and registration.

I am more than satisfied with TypeMaster. This product has revolutionized my work in the area of homologation.

Rainhold Labza, Manager Regulation, Vehicle Safety & Environment Department Hyundai Motor Europe Technical Center GmbH

TypeMaster – the de-facto standard for homologation and registration

With TypeMaster, T-Systems offers the leading solution for homologation management in vehicle construction. The product suite is an enterprise content management system for homologation and registration purposes. TypeMaster supports car manufacturers and OESs with their engineering, production, sales and after-sales business. This is done by processing vehicle data and producing approval documents, which are exchanged with technical service companies and authorities both within and outside the EU.

The four modules of the TypeMaster solution


The "Heart of TypeMaster" collects and stores all of your data that is needed for the homologation and series approval process.


DD is an internet archive for all homologation relevant information, which can be accessed by vehicle manufacturers, technical services and approval authorities.


PRINT generates and prints sales relevant vehicle documents, for example the CoC paper.


ROUTES integrates DD, DOC and PRINT into your IT infrastructure in the form of an Enterprise Service Bus. ROUTES can be used as a generic data interface for import and export, for example, for registration within the EU.

We look forward to your project!

An expert will answer your questions about the planning, implementation and maintenance of your digitization projects. Contact us today.

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