Whether it’s telephony, video communication e-mail, fax, messaging, presence status display or social collaboration: Unified Communication and Collaboration (UCC) from T-Systems brings all channels of communication together - including the necessary hardware and software for central services, communications applications and end devices, as well as integration services on request.
From the cloud, in-house or highly customized
Through collaboration with our market-leading technology partners Cisco, Unify, NFON, Swyx and Microsoft we are able to offer suitable UCC solutions for every need. On top of operations the business model can also be adjusted. There are four services available, with various scope of service, catering to businesses with differing requirements, depending on the size of the company, number of users, cloud affinity or security requirements. They are: UCC Compact, UCC Cloud, UCC Premium and UCC Exclusive.
Availability and security guaranteed
Whether an existing telephone system needs to be replaced by UCC from the public cloud, or to a private Cloud solution tailored to the needs of the company: UCC solutions from T-Systems provide success in secure and readily available data centers. Our high standards in compliance with German and EU norms guarantee the performance and security of solutions.
Ideal for more than 10 lines: turnkey solution for specific compliance requirements. Complete system access, configuration and responsive support from T-Systems will be integrated into the business’s IT. If necessary the offer of a partly managed service can be extended.
For more than 100 lines: highly scalable, and therefore ideal, for both branch and home office structures. Self-service and self-administration are managed by a web-portal. Due to a high degree of standardization the solution is always up-to-date and offers a particularly attractive value for money.
Ideal for more than 2,000 lines: operations run from a central, virtualized and highly secure platform in the Private Cloud data center of T-Systems. On top of that T-Systems offers an End-to-End Managed Service even for all third party applications. The solution is standardized. It could, however, be personalized.
Unlimited number of lines: fully managed stress-free package. Solutions are completely personalized and seamlessly integrated into the business's IT. It is suitable for the most difficult of requirements, for example for Contact center, control centers or business-critical communication.
Unified communication and Collaboration lets you structure projects flexibly, irrespective of location
Professional knowledge management makes it easier to leverage available expertise
Communication-dependent business processes are sped up significantly
The availability of experts (internal and cross-company) is improved
New service models increase customer loyalty and satisfaction
Work efficiency is guaranteed, even on the go
Consolidation reduces infrastructure costs
Expenditure on maintenance and operation can be minimized
Communication as an application cuts hardware costs
Communication through proprietary network infrastructures cuts telephony costs
Predictable workstation costs thanks to standardized UCC workplaces
Integration of legacy systems (dependent on the level of technological development) protects previous investments
UCC on-premise from the company's own data center or as a dynamic service from the cloud
Solutions can be managed in self-service, but are also available as a (partly) managed service, including all devices and applications
Standardized workplaces simplify roll-out and management
The changeover to all IP is performed directly for activated locations
"T-Systems has considerable power and flexibility in customizing and pricing services." GlobalData (formerly Current Analysis), product assessment “Collaboration and Communications (global),” March 2017
Integrating communications with Unified Communication and Collaboration
When heterogeneous communications solutions such as PABXs are distributed across multiple sites, operation and maintenance become more difficult. The systems cannot be managed centrally and companies have to keep service resources at many sites. Manufacturer support can also lapse for older systems. The result: high costs and staff expenses.
A consistent UCC approach means communication and collaboration can be centralized on an IP basis and delivered from the cloud, significantly reducing both costs and effort for management and operations. Unified communication also turbocharges cross-site teamwork. If collaboration is added, the solution can be seamlessly integrated with business processes, simplifying decision-making and accelerating workflows.
Analysts from the Experton Group say communications is an area that is particularly suited to operation in the cloud, citing its network foundation and high degree of standardization. Experton: "Communication-as-a-Service (CaaS) frees customers from high investment costs and license fees. Thanks to its high level of flexibility, customers only have to pay for the functions they really need and use. Capital expenditures (CAPEX) can be replaced by operating expenses (OPEX), improving the balance sheet. The external operation by a service provider ensures that the most up-to-date program version is always available, so the customer does not need to have the relevant implementation expertise in-house." And the resources adapt dynamically to the actual requirements.
CaaS has the potential to consolidate existing UC infrastructures, optimizing the cost structure. Rationalization potential includes the operating costs for the management and maintenance of a heterogeneous UC environment, as well as the management of different partners and contracts.
According to a study by the analyst firm Pierre Audoin Consultants (PAC), 61 percent of the surveyed companies are either already using, plan to use or are discussing such offerings for their employees' IT environment. The most popular cloud applications are e-mail, document sharing, and conferencing applications. More than 20 percent of those surveyed stated that they already offer cloud-based applications in these areas.