Santam focuses on design-led thinking and agile development – to create an intuitive digital interface for its network of insurance intermediaries.
With such a strong emphasis on the network of intermediaries, Santam required a digital solution to facilitate the interactions between intermediaries and the company. The key requirement was for intermediaries to easily, immediately and cost-effectively manage their customers’ portfolios – preferably in a self-service manner.
Santam took a broad, enterprise-wide view of its IT environment. It decided to hinge its modernisation programme on three flagship projects: Upgrading the mainframe computing system (using Guidewire as the policy management platform), integrating Microsoft Dynamics CRM, and building a new Web-based Extranet for all intermediary interactions.
Intervate, a T-Systems company, was selected to develop the Extranet portal to expose a number of enterprise services in an intuitive interface available to intermediaries from anywhere in the world. The portal was launched in April 2014 in a gala event with intermediaries and business partners.