DPD Deutschland uses the wide range of digital possibilities to continually improve customer service. The company has won several awards for its innovative digital solutions. But efficient processes also need well-informed and committed employees – beyond tasks and departments. While employees in the office can easily access internal information and the intranet, those in depots, for example, are disconnected from a lot of current information. This is why bulletin boards remained the main source of information in the factory-like system of the parcel service provider. DPD was looking for the opportunity to roll out a new form of intranet that would also increase the involvement of mobile employees. With T-Systems MMS, the logistics expert found a suitable partner that provided comprehensive guidance on the project – beyond just IT.
The intranet for DPD Deutschland GmbH has been running since 2009. Like in many different companies, it primarily serves as an information pool and file repository and less as a platform for interaction and discussion. At the end of 2021, technical support ended for the application they used. The responsible parties decided to switch over to a modern form of intranet software that could reach more employees and sustainably change the company culture: the new platform should fit modern requirements for a digital workplace and promote the employee experience. With comprehensive project management, all those involved should be included. IT, HR, digital services, and the communications department actively collaborated on the project. T-Systems MMS took the lead on the project.
T-Systems MMS not only supported us professionally in the technical implementation of the project but also contributed their experience and competence in other areas, like communications and change strategy.