Photo of T-Systems staff talking about various tables and graphics.
T-Systems Nation Building Journey

T-Systems Nation Building Journey

As a multi-national, T-Systems wishes to contribute to a society and a workplace in which respect, opportunity, cultural and gender diversity and professional excellence are combined and where, each day, we are able to take actions that will transform our company and our country, so that South Africa can truly belong to all who live in it. 
T-Systems embarked on a nation building journey to transform both its South African operations and the South African ICT industry in a sustainable, meaningful manner. 
Nyiko Mogale

Manager: Office of the MD

Our Transformation Journey

T-Systems Nation Building Video
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T-Systems Nation Building
As a multinational, we started our transformation journey before the first B-BBEE codes where enacted in 2005.
  • In 2000 we changed our shareholding to include 25.1% local Black ownership, thus becoming one of the first multi-nationals within the ICT industry to embrace local ownership in South Africa, and
  • In 2003 we launched the TSSA ICT Academy, to begin sustainable investment in ICT skills required in the future South Africa.
We actively drive transformation  through a holistic approach, covering all the various B-BBEE pillars.  As a result we have managed to increase our B-BBEE Level rating from a Level 7 in 2006 to a Level 2 in 2016. We are currently engaged in the verification process to finalise our B-BBEE status based on the newly gazetted sector codes. 
T-Systems South Africa’s value proposition is coined as “Transforming business, building our digital nation” as a result we have embarked on a Nation Building journey to not only transform our organisation from an internal perspective, but to also contribute to South Africa with innovative ICT solutions in both a commercial and socio economic aspect.  We promote a culture of inclusive transformation that embraces diversity, ignites innovation, enables trust and encourages high performance. 
As culture must naturally be driven from the top in an organization, I would like to highlight some internal changes that we have made over the years to enable transformation:
  • To ensure that T-Systems' BEE ownership is more aligned with the Broad-Based BEE requirements of the transformation journey of South Africa, we decided in 2014 to include two broad-based schemes in our ownership structure. The minority shareholding (30%) now consists of the T-Systems South Africa Employee Empowerment Trust (20%) and the T-Systems South Africa Community Trust (Foundation) (10%).
  • In addition we made significant changes at both Executive and Board Levels over a period of time to include equitable race and gender representation. 
  • We are also investing significantly in various leadership programs at all levels in partnership with GIBS to strengthen key competencies that our leaders need to execute on our strategy.
From an external perspective we contribute to the bigger South Africa by embracing the principles of skills development, job creation and localisation. 
  • Our ICT Academy, as referred to above, has facilitated for more than 1800 unemployed youth, from disadvantage backgrounds, to obtain an ICT qualification. In tandem we have also upgraded our facility to be able to expand the student base of our academy to include the disabled from 2016 onwards.
  • Our urban ICT Academy concept has further been replicated in the rural area of Hazyview, where local youth obtain ICT training at the Hazyview Digital Learning Centre, supported by     T-Systems.
  • We are delighted to have taken our investment in Hazyview a level further, whereby we launched a rural service desk in Hazyview at the end of 2016. As such we are able to provide jobs for students after their studies. After a successful Proof Of Concept (POC) our organization is using the rural service desk as our own internal service desk and are now ready to onboard external customers.  
  • We established our internship program in 2006, aimed at assisting graduates with tangible work experience. Interns are sourced from local institutions of higher learning and our own ICT Academy.  The program is a 12 months structured program comprising of 95% practical, on the job and technical training that is complimented by mentoring, coaching and life skills.       T-Systems employ more than 70% of the interns internally.  Over the period we have provided jobs to more than 500 interns.
  • From a localization perspective, our Enterprise Supplier Development (ESD) programme provides opportunities for internal and external applicants to start their own ICT businesses. We successfully established two black majority female owned ESDs in Mpumalanga and in KZN that are now fully integrated into our supply chain.
  • T-Systems has partnered with Raizcorp and has successfully incubated over 12 ICT startups and have committed to an additional 10 more over the next 3 years.
Our efforts have been recognised in SA with several awards over the past years for the positive impact that we have made on various communities through our Nation Building programme.
TSSA is currently a Level 2 service provider on the newly gazetted ICT Sector codes of 7 Nov 2016.
Sustainable transformation is extremely high on our strategic agenda so as to enable economic transformation in South Africa

T-Systems' ICT Academy

T-Systems South Africa spearheaded the development of the ICT Academy in 2003 in order to address the ICT skills shortage and made a positive difference in the lives of young individuals who never would have had the opportunity to further their studies.  Since its inception 1,824 graduates were enabled with internationally recognised ICT qualifications, with a 95% pass rate and more than 85% employment rate in ICT related fields for graduates.  
The ICT Academy programme is registered with the MICT Seta and is aligned with South African Government legislation.  We make use of Training Excellence as assessor and moderator to ensure we adhere to the unit standards as specified by the Seta.  Other partners of the ICT Academy include Microsoft, SAP and CompTIA. 
The T-Systems ICT Academy moved into their new premises in the heart of Johannesburg during 2014. This world class training facility currently has 166 students from previously disadvantage backgrounds and we have 28 students of 3 regions and are busy finalising our programme for 20 students living with disability.

Hazyview Digital Learning Centre (HDLC)

Hazyview Digital Learning Centre
Hazyview Staff Members
T‑Systems South Africa, in collaboration with the Good Work Foundation, established and supports the HDLC, to actively contribute to rural education initiatives.  The HDLC has a critical focus on bridging the digital divide and narrowing the education gap between urban and rural education offerings in Mpumalanga.  Teaching is aligned to industry job prospects in the area, including Hospitality, Tourism and Conservation with ICT as a foundation to all. 
2013 progress to date:
  • 800 Adults trained in ICT and Hospitality Academies (another 250 will graduate at the end of this year);
  • 3000 school learners in eight primary schools and one preschool participating in Open Learning in 2016.
It is the vision of the Good Work Foundation that corporations adopt learning centres on a grand scale and that a “digital spring uprising” of learning sweeps the country.  The long term intent is to bring digital learning centres to other rural settings.  The centres need to be digitally-powered and “online”, allowing rural communities access to world-class education and cutting-edge technology.

Internship Programme

This year (2016) marks 10 years since T‑Systems South Africa established an internal Internship Programme in 2006, to assist graduates with work experience. 
The Internship Programme, registered with MICT Seta, is a 1 year structured programme comprising of 95% practical training with the balance being complimented by mentoring, life skills and technical training. 
Every year, the programme offers interns an opportunity to get international exposure through a 5-6 week International Exchange Programme. 
To date, over 640 interns have participated on the programme, with a placement rate of 75%.  However, 2015 boasts a 96% placement rate, of which 80% are employed within T‑Systems.
2015 Internship Graduation
2015 International Exchange Programme finalists

Enterprise Supplier Development (ESD)

Nkgwete IT Solutions Launch
Vumela IT Services Launch
T‑Systems embarked on a journey of supplier development by outsourcing Field Support Services (FSS) to vendors in the regions.  Our model for ESD is to provide the opportunity to internal and external applicants to set up their own ICT businesses in the region, without any shareholding from T‑Systems. Through this model local small businesses are being developed in the regions, while customers benefit directly from doing business with a multi-national ICT organisation in terms of parent guarantee, service delivery and risk profile.
The successful prototype, and one of our signature investments, is Nkgwete IT Solutions, a black majority female-owned company in eMalahleni, Mpumalanga, launched in July 2013.  Nkgwete successfully achieved 100% SLA targets since inception.  Phase 2 of the field support services enterprise development programme saw the establishment of Vumela IT Services in KwaZulu-Natal. 
The revenue impact of this ESD programme is a significant contribution towards supplier development and localisation. 
Through our continuous efforts in supplier development and enterprise supplier development, local small businesses in the regions will continue to receive support to ensure sustainability and growth, which will ultimately lead to job creation.