Achieving digital transformation can be a difficult proposition. Market researchers like McKinsey¹ say that less than a third of transformation projects achieve their goals – which doesn’t leave a lot of hope for governments that intensively work on that challenge. But you’ll be surprised to know that a key region in Spain understood the need for digitalization, broke the myth about their complex setups, regulatory standards, and siloed processes, and has been collaborating with T-Systems for the past 20 years to provide digitalized services to its citizens and bring about a transformative change to society.
We have been actively and proactively supporting CTTI not only by introducing new IT and digital solutions at Generalitat de Catalunya, but also by adopting new trailblazing service models during our long-lasting partnership, which is constantly renewed in a very competitive and aggressive market, and which supports the government’s processes most efficiently.
A fine example of innovation that we executed for the Government of Catalonia is the first “no-paper court”. Although there is still a roadmap to complete, the end-to-end key court processes in the region have now been digitalized and are completely paperless. This has helped in bringing justice closer to the citizens and enhancing the service level and effectiveness of the dealings between the justice apparatus and the rest of its stakeholders.
Also, the integrated academic and administrative system that we jointly created, supported regional schools in improving the quality of education and was the basis for the current on-going evolution; the virtual and integrated one-shop portal for citizen services was an inspiration for other regions and facilitates better and closer public services in constant modernization. Also worth mentioning is the maintenance and evolution of the Primary Care Information System. Our IoT-AI-based solution for new digitalized traffic services has recently opened a new lane to make roads in the region safer. This topic is also an example of several co-innovation initiatives recently launched as part of our collaboration with CTTI.