Application Management & Modernization: T-Systems provides end-to-end support

Application Management & Modernization

Optimizing and modernizing company applications

  • Transparency as regards the variety of applications
  • Definition of a sustainable application strategy
  • Cost-cutting through harmonization, standardization and automation
  • End-to-end support: analysis, transformation, operation, modernization,
  • Security made in Germany
Stefanie Küchler
Stefanie Küchler

Expert for Application Management & Modernization

The clean-up service for application landscapes

The bigger a company is growing, the larger the number of applications in various business divisions and the greater the complexity of the system landscape. Managing complex application landscapes ties up enormous amounts of resources which are then often no longer available for urgently needed innovations in digitalization. A professional application management system from a service provider like T-Systems can help – both with conventional business applications and with cloud solutions.

Lower costs, better performance

With Application Management & Modernization (AMM), T-Systems provides the necessary transparency in the application landscape. Companies benefit from reduced, predictable and transparent costs when operating their IT applications, better application performance and continual improvement of business processes. Following a successful transition and modernization, companies are more flexible and can react quickly to changes in the market and new requirements on the part of their staff and customers.
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How can my company benefit from AMM?

  • Replace or modernise old systems with up-to-date software with the latest release status and modern future-proof technologies.
  • Review and simplify business processes
  • Application monitoring ensures functionality and availability
  • Modernization enables faster adaptation to changes
  • Reduce costs through standardization and automation (e.g. through RPA)
  • Savings of up to 25 percent possible
  • Flexible, transparent billing model
  • From fixed to variable costs / Capex to Opex
  • German standards for data protection and data security
  • Redundant twin core data centers in Germany
  • High availability and reliability

Use Cases

Pilot project with a leading German postal and logistics operator: T-Systems facilitates the quick and simple digitization of routine tasks.
KAESER is one of the world's leading manufacturers and suppliers of compressors and compressed air systems. With T-Systems, KAESER can withstand the pressure.

Full service for applications from a single source

In many large companies, countless applications connected via different interfaces and managed by various providers have often developed over the years. With increasing numbers of SaaS and cloud solutions being used – many of which were implemented by the divisions without the knowledge of IT managers – it is possible to lose track of the overall system.
The current supplier consolidation trend is proof of this: in order to achieve further synergies and leverage potential, companies are drastically reducing the number of application service providers. Companies are focusing on their core competences, processes and applications and are only developing solutions that set them apart from the competition.
AMM from T-Systems is the ideal toolbox for analyzing the system landscape, planning and producing a roadmap, transitioning the application and actually operating the application in the data center up to the networks. AMM is therefore a key part of T-Systems’ end-to-end outsourcing offering.

Overseeing applications round the clock

With Application Management, T-Systems provides 24/7 support for complex company applications over their entire life cycle. These can be anything from SAP, Oracle, IBM and Microsoft applications to tailor-made applications. Further cost reductions are possible through the greater automation of processes and the use of cloud technologies.
Standardized, ITIL-based (IT Infrastructure Library) services ensure a trouble-free transition with no interruptions to ongoing business processes. In contrast to the traditional “black box” service model, customers today expect a better working relationship with their service provider. On the other hand, this means that the providers must work more closely with suppliers and third-party providers. T-Systems offers the operational integrator concept for this purpose and, if necessary, can comprehensively manage all suppliers in a complex system environment.

Analysis and modernization

A maturity benchmark serves to analyze the current status of applications, while a BIS assessment sheds light on the business, ICT and service organization within the company. AMM also provides a strategy for modernizing applications. Using server-based applications on mainframe computers, the experts from T-Systems analyze which applications can be transferred to the cloud and which ones may at some point be taken out of service because they are no longer needed.

Security “made in Germany”

With the application security market growing more than twice from $2.8 billion to $7.1* between 2017 and 2023, Forrester says IT outsourcing is no longer just about cutting costs.. An integrated security concept is now the most important factor if application management is to be provided by an external partner. “Made in Germany” is particularly popular: German standards for data protection and data security are just as important to decision-makers as a data center based in Germany. One in two companies even wants German certifications and a service provider with headquarters in Germany – requirements that T-Systems and the TwinCore datacenter in Biere meet.
*Source: Forrester Analytics: Application Security Solutions Forecast, 2017 to 2023 (Global)

Onshore or offshore? Bestshore!

When it comes to outsourcing outside Germany too, T-Systems is well placed with sites around the world. The right concept is bestshoring – the mixture of onsite (local services), nearshore and offshore which is most suitable for the particular company. T-Systems comprehensively assesses in which country or region a specific service should be provided. In example, this could be Hungary or Russia for nearshore, and India for offshoring.

Zero Outage: IT quality is a decisive factor

The growing importance of quality is another key factor in application management. IT outages cause financial losses, and in many cases damage a company’s image or may even pose a security risk. The priorities of IT decision-makers have therefore changed. A study carried out by the Information Services Group revealed that for 98 percent of companies surveyed IT quality is a key criterion when selecting a service provider.
T-Systems therefore came up with a strict Zero Outage concept since 2011 which has been reviewed and certified by TÜV Rheinland. In redundant, high-performance data centers in Germany, T-Systems offers IT availability levels of up to 99.999 percent. Any remaining residual risk is addressed with a particularly extensive incident management system. For more than six consecutive years, T-System has been consistently ranked among the top ten percent of all IT vendors in TRI*M's customer satisfaction survey by TNS Infratest.

Competitive advantage through transformation

Customers hope to secure a competitive advantage through the digital transformation of their applications. T-Systems meets these requirements with secure solutions from the German cloud. After all, the transition of applications to the cloud is part of application management. As the digitization of business processes progresses, the need for web applications is increasing – for mobile platforms and in all areas of external and internal communication as well as collaboration in companies.

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