In many large companies, countless applications connected via different interfaces and managed by various providers accumulate over the years. With increasing numbers of SaaS and cloud solutions being used – many of which were implemented by the divisions without the knowledge of IT managers – it is possible to lose track of the overall system.
The current supplier consolidation trend is proof of this: in order to achieve further synergies and leverage potential, companies are drastically reducing the number of application service providers. Companies are focusing on their core competences, processes and applications and are only developing solutions that set them apart from the competition.
As the 2015 PAC Study (*) shows, companies are increasingly demanding end-to-end support from their service provider. AMM from T-Systems is the ideal toolbox for analyzing the system landscape, planning and producing a roadmap, transitioning the application and actually operating the application in the data center up to the networks. AMM is therefore a key part of T-Systems’ end-to-end outsourcing offering
Overseeing applications round the clock
With Application Management, T-Systems provides 24/7 support for complex company applications over their entire life cycle. These can be anything from SAP
, Oracle, IBM and Microsoft
applications to tailor-made applications. Further cost reductions are possible through the greater automation of processes and the use of cloud technologies.
Standardized, ITIL-based (IT Infrastructure Library) services ensure a trouble-free transition with no interruptions to ongoing business processes. In contrast to the traditional “black box” service model, customers today expect a better working relationship with their service provider. On the other hand, this means that the providers must work more closely with suppliers and third-party providers. T-Systems offers the operational integrator concept for this purpose and, if necessary, can comprehensively manage all suppliers in a complex system environment.
Analysis and modernization
A maturity benchmark serves to analyze the current status of applications, while a BIS assessment sheds light on the business, ICT and service organization within the company. AMM also provides a strategy for modernizing applications. Using server-based applications on mainframe computers, the experts from T-Systems analyze which applications can be transferred to the cloud
and which ones may at some point be taken out of service because they are no longer needed.
Security “made in Germany”
The PAC study also revealed that for the majority of companies surveyed cost savings are no longer the main reason for IT outsourcing. An integrated security concept is now the most important factor if application management is to be provided by an external partner. “Made in Germany” is particularly popular: German standards for data protection and data security are just as important to decision-makers as a data center based in Germany. One in two companies even wants German certifications and a service provider with headquarters in Germany – requirements that T-Systems can meet.
Onshore or offshore? Bestshore!
When it comes to outsourcing outside Germany too, T-Systems is well placed with sites around the world. The right concept is bestshoring – the mixture of onsite (local services), nearshore and offshore which is most suitable for the particular company. T-Systems comprehensively assesses in which country or region a specific service should be provided. This could be Hungary or Russia for nearshore, and Brazil, for example, for offshoring.
Zero Outage: IT quality is a decisive factor
The growing importance of quality is another key factor in application management. IT outages cause financial losses, and in many cases damage a company’s image or may even pose a security risk. The priorities of IT decision-makers have therefore changed. A recent study carried out by the Information Services Group revealed that for 98 percent of companies surveyed IT quality
is a key criterion when selecting a service provider.
T-Systems therefore came up with a strict Zero Outage concept
in 2011 which has been reviewed and certified by TÜV Rheinland. In redundant, high-performance data centers in Germany, T-Systems offers IT availability levels of up to 99.999 percent. Any remaining residual risk is addressed with a particularly extensive incident management system. In the latest TRI*M customer satisfaction survey carried out by TNS Infratest, T-Systems once again scored top marks and was among the best ten percent of all IT providers for the third year in succession.
Competitive advantage through transformation
Customers hope to secure a competitive advantage through the digital transformation of their applications. T-Systems meets these requirements with secure solutions from the German cloud. After all, the transition of applications to the cloud with the Cloudifier is part of application management. This is clear from the results of the study: as the digitization of business processes progresses, the need for web applications is increasing – for mobile platforms and in all areas of external and internal communication as well as collaboration in companies.
(*) 2015 PAC study: “Web application management in the digital age”, joint study produced by Pierre Audoin Consultants and T-Systems Multimedia Solutions