Application Management & Modernization: T-Systems provides end-to-end support

Application Management & Modernization

Streamlining and modernizing company applications

  • Transparency as regards the variety of applications
  • Cost-cutting through standardization
  • End-to-end support: analysis, transformation, operation, modernization, security made in Germany
Marc Kreutzenbeck
Marc Kreutzenbeck

Expert Application Management & Modernization

The clean-up service for application landscapes

The bigger a company is growing, the larger the number of applications in various business divisions and the greater the complexity of the system landscape. Managing complex application landscapes ties up enormous amounts of resources which are then no longer available for urgently needed innovations. A professional application management system from an external service provider like T-Systems can help – both with conventional business applications and with cloud solutions.

Lower costs, better performance

With Application Management & Modernization (AMM), T-Systems provides the necessary transparency in the application landscape. Companies benefit from reduced, predictable and transparent costs when operating their IT applications, better application performance and continual improvement of business processes. Following a successful transition and modernization, companies are more flexible and can react quickly to changes in the market and new requirements on the part of their staff and customers.

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How can my company benefit from AMM?

  • Replacing legacy systems with up-to-date software
  • Simplifying business processes
  • Application monitoring ensures functionality
  • Quicker reaction to changes possible
  • Cutting costs through standardization
  • Savings of 25 percent possible
  • Flexible, transparent billing model
  • Fixed costs become variable costs
  • German standards for data protection and data security
  • Redundant twin core data centers in Germany
  • High availability and reliability


As a manufacturer of front-end modules, i.e. complete lighting, engine-cooling, and crash-management systems, HBPO has production centers at 18 plants in North America, Central America, western and central Europe, and Asia. The hourly received OEM orders are delivered straight to OEMs’ production lines of customers like VW, BMW or Porsche. HBPO expands its presence in China and other high-growth markets.

The challenge

  • The IT must support dynamic business growth
  • HBPO sought a comprehensive outsourcing agreement
  • Goal 1: Reduce complexity by consolidating and harmonizing applications such as SAP
  • Goal 2: Ensure a holistic view of complete processes
  • Goal 3: Lower costs for systems operation and support
  • Tight implementation and transformation timeframe for corporate network, server operations, application management, user helpdesk, and messaging system

The solution

  • Dynamic Hosting for SAP
  • Management of around 800 applications
  • Enhancing applications, e.g. upgrading the Catia CAD system to the 64-bit version
  • Modifications to EDI (electronic data interchange) system
  • Central helpdesk for fielding telecommunications, networking, and Office questions
  • Implementation and operation of a new corporate network based on MPLS
  • Migration from Lotus Notes to Microsoft Outlook

The benefits

  • Centralized monitoring of the entire ICT infrastructure
  • A benchmark clause ensures that HBPO will profit from future developments in technology and market prices
According to HPBO:
  • It is now possible for IT staff to co
  • Single-provider strategy greatly streamlined systems administration
  • Employees were relieved of routine tasks and can focus on core business
  • It is now possible for IT staff to concentrate on value-added and strategic tasks
Logo Magna
With almost 75,000 employees in 25 countries developing, manufacturing and assembling components and systems, Magna is the world’s most highly diversified automotive components supplier. Magna develops and assembles entire vehicles for OEMs in North America, Europe, Asia, South America and Africa. Magna’s Exteriors & Interiors subsidiary specializes in components and systems for vehicle interiors. The company’s strengths lie in design, development and assembly with just-in-time delivery.

The challenge

  • Consolidation of SAP systems and applications across Europe
  • Standardized operating model, including systems administration, user support and SAP consulting
  • Pay-as-you-go pricing
  • Reduced complexity, lower operating costs, high availability

The solution

  • Virtualization of SAP systems and scalable resources
  • Single partner for system administration, storage management, backup and security services
  • Process-driven service model for SAP operations and consulting
  • Support for 4,500 users and a guaranteed time-to-resolution
  • Pay-as-you-go pricing
  • Consolidation of operating systems and applications
  • A time-to-resolution of less than two hours for production systems at all locations across Europe

The benefits

  • SAP resources that can be scaled according to demand at short notice
  • Costs reflect actual usage
  • Expenditure on SAP operations halved – Magna saves around 50,000 euros per month
  • Higher quality of service for all sites
  • Skilled professionals provide consulting and support for application management
  • Foundations laid for transformational outsourcing

Use Cases

Pilot project with a leading German postal and logistics operator: T-Systems facilitates the quick and simple digitization of routine tasks.
KAESER is one of the world's leading manufacturers and suppliers of compressors and compressed air systems. With T-Systems, KAESER can withstand the pressure.

Full service for applications from a single source

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In many large companies, countless applications connected via different interfaces and managed by various providers accumulate over the years. With increasing numbers of SaaS and cloud solutions being used – many of which were implemented by the divisions without the knowledge of IT managers – it is possible to lose track of the overall system.
The current supplier consolidation trend is proof of this: in order to achieve further synergies and leverage potential, companies are drastically reducing the number of application service providers. Companies are focusing on their core competences, processes and applications and are only developing solutions that set them apart from the competition.
As the 2015 PAC Study (*) shows, companies are increasingly demanding end-to-end support from their service provider. AMM from T-Systems is the ideal toolbox for analyzing the system landscape, planning and producing a roadmap, transitioning the application and actually operating the application in the data center up to the networks. AMM is therefore a key part of T-Systems’ end-to-end outsourcing offering.

Overseeing applications round the clock

With Application Management, T-Systems provides 24/7 support for complex company applications over their entire life cycle. These can be anything from SAP, Oracle, IBM and Microsoft applications to tailor-made applications. Further cost reductions are possible through the greater automation of processes and the use of cloud technologies.
Standardized, ITIL-based (IT Infrastructure Library) services ensure a trouble-free transition with no interruptions to ongoing business processes. In contrast to the traditional “black box” service model, customers today expect a better working relationship with their service provider. On the other hand, this means that the providers must work more closely with suppliers and third-party providers. T-Systems offers the operational integrator concept for this purpose and, if necessary, can comprehensively manage all suppliers in a complex system environment.

Analysis and modernization

A maturity benchmark serves to analyze the current status of applications, while a BIS assessment sheds light on the business, ICT and service organization within the company. AMM also provides a strategy for modernizing applications. Using server-based applications on mainframe computers, the experts from T-Systems analyze which applications can be transferred to the cloud and which ones may at some point be taken out of service because they are no longer needed.

Security “made in Germany”

The PAC study also revealed that for the majority of companies surveyed cost savings are no longer the main reason for IT outsourcing. An integrated security concept is now the most important factor if application management is to be provided by an external partner. “Made in Germany” is particularly popular: German standards for data protection and data security are just as important to decision-makers as a data center based in Germany. One in two companies even wants German certifications and a service provider with headquarters in Germany – requirements that T-Systems can meet.

Onshore or offshore? Bestshore!

When it comes to outsourcing outside Germany too, T-Systems is well placed with sites around the world. The right concept is bestshoring – the mixture of onsite (local services), nearshore and offshore which is most suitable for the particular company. T-Systems comprehensively assesses in which country or region a specific service should be provided. This could be Hungary or Russia for nearshore, and Brazil, for example, for offshoring.

Zero Outage: IT quality is a decisive factor

The growing importance of quality is another key factor in application management. IT outages cause financial losses, and in many cases damage a company’s image or may even pose a security risk. The priorities of IT decision-makers have therefore changed. A recent study carried out by the Information Services Group revealed that for 98 percent of companies surveyed IT quality is a key criterion when selecting a service provider.
T-Systems therefore came up with a strict Zero Outage concept in 2011 which has been reviewed and certified by TÜV Rheinland. In redundant, high-performance data centers in Germany, T-Systems offers IT availability levels of up to 99.999 percent. Any remaining residual risk is addressed with a particularly extensive incident management system. In the latest TRI*M customer satisfaction survey carried out by TNS Infratest, T-Systems once again scored top marks and was among the best ten percent of all IT providers for the third year in succession.

Competitive advantage through transformation

Customers hope to secure a competitive advantage through the digital transformation of their applications. T-Systems meets these requirements with secure solutions from the German cloud. After all, the transition of applications to the cloud with the Cloudifier is part of application management. This is clear from the results of the study: as the digitization of business processes progresses, the need for web applications is increasing – for mobile platforms and in all areas of external and internal communication as well as collaboration in companies.
(*) 2015 PAC study: “Web application management in the digital age”, joint study produced by Pierre Audoin Consultants and T-Systems Multimedia Solutions

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