Company profile of T-Systems International GmbH, one of the leading ICT specialists headquartered in Frankfurt/Main

T-Systems South Africa company profile

T-Systems International, a global ICT services firm and subsidiary of Deutsche Telekom, has a proud history of more than 20 years in South Africa.

Having first invested here in 1997 and went on to acquire ICT services parastatal Arivia.kom in 2010 from Eskom, Transnet and Denel. T-Systems South Africa (T-Systems SA) has delivered innovative solutions that work for South Africa’s leading public and private sector enterprises and gains its competitive advantage by delivering world class services and standards while adapting to the unique needs, priorities and expectations of clients and partners in South Africa and in the other countries in which we operate.
In the seven years after it bought the state ICT services firm, Arivia.kom, T-Systems went on to deliver a dramatic turnaround in service quality and price and now meets 97-99% of its SLA targets across all clients while delivering significant cost savings.
By working with clients to leverage economies of scale, new technologies and improved efficiencies T-Systems has delivered significant cost savings to clients.  

T-Systems SA, delivers innovative “ICT that Works”, in South Africa and for South Africa. This supports digital nation building and our clients’ business transformation.

As a German multinational, T-Systems transforms clients’ ICT landscape to a secure, cost effective and scalable ICT environment. Our reputation was built on outsourcing. We earned our clients' trust with our “zero outage” philosophy and by providing the systems they needed, along with the skilled people to run them.
Since 2011 our strategy has evolved in line with industry trends towards in-sourcing and the commoditisation of certain ICT services. While retaining the best of our traditional approach to enterprise technology – which is about accuracy, efficiency, stability, and scalability, we have also integrated a new approach, which is all about agility, speed and innovation.
We will transform ourselves, our clients and our country by delivering innovative “ICT that Works”, in South Africa and for South Africa 
Our value proposition is based on three key pillars:
  • Transforming our customers business by providing ICT solutions that work and striving for “zero outage” in our service delivery.
  • Transformation through innovation – allowing customers to deliver a competitive edge through ICT innovation, striving for “zero distance” between ICT and the business.
  • Transforming in South Africa, for South Africa - through active participation in skills development and mentorship, in turn providing people with opportunity to transform their lives.
The commercial competitiveness, quality and reliability of our services have enabled us to win international clients like BP, Heineken, Ordina, KONE and Friesland. We now service these multinational clients out of South Africa, bringing investment, technology, skills and jobs to the country.

T-Systems SA, ambitious internal and external “nation-building” programme drives a holistic transformation agenda across all pillars of B-BBEE including staff and community ownership, ICT focused skills development, culture change and localisation for enterprise development. 

 T-Systems follows a holistic approach to transformation/B-BBEE attaining a level 2 rating in 2016 up from level 7 in 2006.  In 2017, we retained our level 2 rating following reassessment against the new more stringent B-BBEE codes which were gazetted in November 2016.
T-Systems SA launched a comprehensive nation building change programme to transform itself internally and contribute to the country’s development through external, ICT focused transformation programmes.
Our INTERNAL nation building programme creates a culture of inclusive transformation that embraces diversity (including race, gender, youth and disability), ignites innovation and enables trust and high performance. 
  • T-Systems SA is a fully localised company. Since establishing a presence in South Africa more than 20 years ago, T-Systems has re-invested 100% of its local profits into the country and grown to a total Full Time employee count of 983 employees - 99% of whom are South African and 37% female.
  • In 2014 T-Systems SA unwound its external BEE structure and created two broad-based schemes, which increased our black equity shareholding from 25.1% to 30%.  Of this, 20% is held through a performance-based employee empowerment trust (10% for black females and 10% for black males) and the other 10% is owned by an ICT education focused foundation.
  • T-Systems is a proud member of the global 30% Club initiative, which promotes gender balance on boards and at executive level. In 2014 we won the “Gender Mainstreaming Champion Award” and continue to perform strongly in this regard.
Our EXTERNAL nation building programme contributes to South Africa’s transformation as a nation by embracing skills development, enterprise development/localisation and job creation.
  • T-Systems SA is committed to SA jobs, businesses and local sourcing. We do not have an offshoring policy.  This keeps the jobs and value created by ICT services in South Africa for South Africans.
  • T-Systems SA has focused on localisation and made significant investments in enterprise supplier development (ESD) to create 100% black-owned and managed ICT businesses. These include majority black female owned ICT services companies.
  • T-Systems first started directly empowering locally-owned companies in 2011 as part of its ESD programme.
T-Systems SA’s commitment to SKILLS DEVELOPMENT and quality education is demonstrated through our:
  • ICT Academy which since 2004 has provided 1800 unemployed youths, from disadvantaged backgrounds with an internationally certified ICT qualification in A+, N+, Microsoft, SAP and Cisco;
  • In 2016 we set up a new ICT Academy for disabled youths;
  • Hazyview Digital Learning Centre in Mpumalanga, which helps bridge the digital and urban/rural education gap using expert retired teachers from the country’s best performing private schools offering courses aligned to industry job prospects in the area, including hospitality, English and the internationally-renowned ICDL computer skills certification;
  • Support for Hazyview started with hardware and infrastructure but subsequently expanded to include an ICT Academy and “rural” service desk, which provides students with jobs servicing T-Systems itself and will soon also include its clients.
  • Our 11 year old internship program gives graduates a 12 months structured programme comprising 95% practical, on the job and technical training. This is complemented by mentoring, coaching and life skills.  Over 70% (761 youth in total) were ultimately employed by T-Systems while others are employed in the local ICT industry.
T-Systems SA is Olympic champion and 400m World Record Holder - Wayde van Niekerk’s official technology partner and sponsor as the athlete exemplifies what T-Systems stands for – excellence and quality, integrity and humility and a commitment to nation building. Through the partnership T-Systems SA has played a part in the establishment of the Wayde Dreamer Foundation, an initiative that seeks to develop young South Africans.
Through the Wayde Dreamer Foundation we have worked with our partners to develop a multi-million Rand patient scheduling and staff rotation solution ICT solution for the Newborns Trust at Groote Schuur Hospital – this was to address the pain points in relation to the Retinopathy of Prematurity disease. A year after its launch, the system increased patient follow up rates to 90%, making it world class!

 T-Systems SA, is now a bi-modal ICT company, delivering reliable, quality and cost effective ICT services overlaid by bespoke and agile digital business solutions.

As ICT becomes more commoditised and user-friendly, our clients' needs are changing. The digital future is increasingly "human" with mobility, big data, apps, cloud computing and the collaborative nature of work infiltrating all aspects of business.
With the always-on “internet of everything” already here, today’s questions are around how “machine to machine” communications can increase efficiency and real-time analytics can drive competitiveness.
We have embraced disruption at every level and have developed a completely new approach to ICT partnerships, something we call ‘Un-Outsourcing’ – which give clients flexibility and control over their contracts and services. 
We advise and deliver for clients as they navigate a new “bi-modal” environment. This has as its bedrock traditional ICT focusing on efficiency, scalability, accuracy and safety. Overlaid is a new mode of digital business solutions that emphasizes agility, speed and bespoke solutions.
Our clients want the benefits of mobility, big data, apps, cloud computing and collaboration, while also managing the risks introduced by these new disruptive technologies and ways of working.
Today, the majority of current ICT outsourcing arrangements entail rigid, long-term commitments to a single provider where the majority of the risk is borne by the customer. Often, contracts entail significant penalties which prevent customers from switching to a new provider, even if they are dissatisfied with their current services.
In contrast, T-Systems' Un-Outsourcer Solutions redefine flexibility for ICT contracts and services.
We migrate enterprises to on-demand, cloud-based platforms and deliver bespoke digitised solutions for the logistics, utility metering, automotive and finance industries. Our clients benefit from dynamic contracts for flexible pay-as-you-use, cloud-based services. This reduces their risk and upfront capital costs while allowing for flexible product development.  

Through strategic technology partnerships and local and global innovations we drive client and country competitiveness.

A good example is the work we are doing with Transnet by building the systems, technology and commercial partnerships to deploy drones in Durban harbour. These will improve safety, efficiency, monitoring and even pollution control. Not only does this make the port management more efficient and competitive it also improves the competiveness of the inland economy – and thus the country.