With a solution such as Amazon Connect, organizations can eliminate the complexity, expense, and manual configuration of the traditional contact center. With Amazon Connect, it’s possible to set up a remote contact center and train agents quickly, and at scale. What’s more - Amazon Connect provides real-time contact center analytics powered by machine learning.
T-Systems can help you create a seamless omnichannel contact center with Amazon Connect.
In this E-book, you will read about three of the major challenges facing traditional contact centers, and their solutions. The eBook also explains common barriers enterprises face in executing a modern omnichannel contact center, and the keys to breaking through them.