As the world has become increasingly digital, the business landscape has changed dramatically. Customers today need business insights and thought leadership to aid on their journey of business transformation. The ICT sector is currently undergoing changes that have a major impact on companies of every size and in every industry: cloud computing and the mobile solutions that build on them, along with big data combined with social media, are turning existing business models on their heads. These disruptive technologies make completely new demands on IT security – not least due to the exponential increase in cyber-crime.
As trusted partners to our customers we have a responsibility to guide our customers into the future. Transitioning into a digitised world means closing the gap between business and their customers, shifting their focus to remain relevant in an increasingly competitive market.
Cloud computing is fundamentally changing IT
More and more companies are choosing cloud computing solutions for their core business processes.
T-Systems offers a wide spectrum of cloud solutions and services, and plans to generate revenue of roughly one billion euros through cloud business in 2015. From applications and computing to storage capacity, demand-based, pay-per-use models have become greatly in demand.
Improving processes with mobile solutions
According to Gartner, 207.7 million smartphone were sold worldwide in the fourth quarter of 2012, an increase of 38.3 percent compared to the same quarter from the previous year. The sales figures of tablet PCs also reflect the boom in mobile communications: according to IDC, 49.2 million tablets were sold worldwide. With mobile devices, broadband networks and mobile solutions, companies can speed up their business transactions and boost their employees' productivity.
Revolutionising public sector service delivery
Apps provide a familiar interface for citizens that encourages engagement. Governments become more connected, improving the customer experience whilst transforming service delivery. By incorporating apps into strategy, public sector entities can revolutionise service delivery. For example, these apps can create easy and convenient ways to report incidents, query rates and bills as well as lodge service requests and more.
Mining big data
In 2012, the total volume of data saved worldwide was estimated at 2.8 zettabytes. This global data volume is forecast to grow more than 48 percent annually. Data is knowledge, which is why big data has become one of the most important current IT trends.
Social media in particular delivers immense quantities of unstructured data that defies any attempt at conventional analysis. Yet the comments in blogs and forums, along with posts in social media, can provide valuable insights for marketing and sales activities and for product and process improvements.
T-Systems is developing a proprietary big data platform based on Hadoop technology and will offer anonymised big data analyses to companies as a service from the network. Like with cloud computing, the companies can pay according to use or purchase full analyses at fixed prices.
Reduce distances with social media
Nearly two-thirds of B2B companies consider social media activities to be the second-most important factor for their visibility. One-third of companies use social media to maintain contact with their suppliers and four in five companies expect that social media will grow their business in future. And for good reason: according to a survey by Real Business Rescue, 77 percent of all B2B buyers are more likely to source from a company whose CEO uses social networks.
As such, social media has become an indispensable tool in the B2B sector – because these channels make it possible to establish and maintain close contact with customers, suppliers, partners and employees. For this reason, more and more companies are bridging and reducing distances through social collaboration tools delivered from the cloud. They help global companies manage their company-wide and cross-company communications and collaboration – using Microsoft Exchange, Lync and SharePoint services, for example – from T-Systems' ultra-secure private cloud.
Cutting edge SharePoint and app solutions
Through the acquisition of Intervate, T-Systems South Africa can now also deliver innovative new solutions across SharePoint and mobile applications. With more than 14 years’ experience delivering solutions to both public and private sector, Intervate, winners of the Microsoft partner of the year award for seven years running, are leaders in digital transformation and information management solutions. Intervate delivers digital workplace, customer and business partner experiences that create value and improve productivity.
At the Microsoft Partner Awards, our Intervate team did us proud by receiving the Managing Director’s Partner Award, and the Application Development Partner of the Year for their innovative Find & Fix app, developed for the JRA during 2014. This is a prime example of our ability to “Transform our Nation through Innovation” with IT that works, and we are proud to have achieved such high recognition for it.
Security is of the utmost importance
Cyber-attacks on company networks and IT systems are an existential threat to businesses. Data security and data privacy are therefore decisive criteria for the successful use of all technological developments.
Deutsche Telekom has set up some 100 lure systems – honeypots – to attract cyber-attacks and currently registers up to 450,000 attacks on these honeypots each day. T-Systems makes the insights from these attacks transparent and incorporates them in IT security consultancy for our corporate clients. T-Systems operates and stores all its cloud solutions in high-security data centres. Its buildings, devices and systems are protected against unauthorised access, both internal and external, and certified under the latest standards (such as ISO 27001). The solutions satisfy the strict data privacy requirements for personal data. Customers can select a data centre, and thus the storage location of their data, for themselves.