Provider Lens™: Digital Workplace of the Future, Germany 2019
In the current Provider Lens™, the Information Services Group (ISG) provides a detailed benchmark for the "Digital Workplace of the Future". The analysts from the renowned consulting firm provide an overview of the range of products and services available throughout Germany. As a leader, among others in the category Unified Communication & Collaboration (UCC) Services, T-Systems is one of the top providers in the industry.
The reason cited by ISG for the outstanding rating is the highly flexible portfolio, which covers the entire spectrum – be it in relation to IP telephony, audio, video and web conferencing, or in the areas of social collaboration and contact center services – from end devices to fully managed public and private cloud offerings. As a result of this, T-Systems has positioned itself in the Provider Lens as "Top Dog in Germany", well ahead of the competitors Atos and IBM.
ISG identified the following strengths in the area of UCC Managed Services:
Best state-of-the-art technologies and network operation centers (NOCs) for monitoring quality and security
Broad and highly flexible UCC portfolio
Outstanding service scalability, from 10 to thousands of users
Very large customer base in the German UCC service market – both in the major customer segment and in the SME segment