Customers expect consultants to have different skills from others. They are looking not for well-dressed theoreticians who will spend sleepless nights generating copious (virtual) amounts of paper, but for practical people who will roll their sleeves up and make innovations palpable within a short period of time. Implementation expertise instead of consultant bullshit bingo. This involves technology and transformation skills, data analysis skills, knowledge of platforms and ecosystems, and a creative way of looking at business innovations.
The consulting project ends not with a slide presentation, but with a testable product or service. Even digitalization. That’s the dream. In reality, even small digitalization projects take months, even though all tools, methods, and technologies are available as ready-made building blocks. A typical stumbling block is complexity, particularly in the case of big companies.