Data privacy


General information

T-Systems International GmbH attaches great importance to the privacy of your personal data. It is important for us to inform you which personal data is collected, how it is used and what design options you have in this respect.

1. Where can I find the information that is important to me?

This data privacy notice provides an overview of the points that apply to the processing of your data in this web portal by T-Systems. Further information, also on data privacy in special products, can be found at  www.telekom.com/en/corporate-responsibility/data-protection-data-security/data-protection.

2. Who is responsible for data processing? Who should I contact if I have any questions about data privacy at T-Systems?

The data controller is T-Systems International GmbH, Hahnstraße 43d, D - 60528 Frankfurt am Main. If you have any questions, please contact our customer service or our data privacy officer, Dr. Claus D. Ulmer, Friedrich-Ebert-Allee 140, 53113 Bonn, Germany, datenschutz@telekom.de.

3. What rights do I have?

You have the right,

a.    of access by the data subject, the purposes of processing, any recipients of the data, the planned storage period (Art. 15 GDPR);
b.    to request the rectification or addition of incorrect or incomplete data (Art. 16 GDPR);
c.    to withdraw a given consent at any time with effect for the future (Art. 7 para. 3 GDPR);
d.    to object to data processing which is to be carried out on the basis of a legitimate interest for reasons arising from your particular situation (Art. 21 para. 1 GDPR);
e.    to erasure data in certain cases within the framework of Art. 17 GDPR - in particular if the data are no longer required for the intended purpose or are processed unlawfully, or if you have withdrawn your consent in accordance with above (c) or have declared an objection in accordance with above (d);
f.    under certain conditions, to demand the restriction of data processing insofar as deletion is not possible or the obligation to delete is in dispute (Art. 18 GDPR);
g.    data portability, i.e. you can receive the data that you have provided to us in a common machine-readable format such as CSV and, if necessary, transfer it to others (Art. 20 GDPR;)
h.    complain to the competent supervisory authority about data processing (for telecommunications contracts): Federal Commissioner for Data Privacy and Freedom of Information; otherwise: State Commissioner for Data Privacy and Freedom of Information North Rhine-Westphalia).

4. Who does T-Systems pass on my data to?

To contract processors, i.e. companies that we entrust with the processing of data within the legally prescribed framework, Art. 28 GDPR (service providers, vicarious agents). T-Systems remains responsible for the privacy of your data even in this case. We commission companies in the following areas in particular: IT, sales, marketing, finance, consulting, customer service, human resources, logistics, printing.

To cooperation partners who provide services on their own responsibility for you or in connection with your T-Systems contract. This is the case if you commission services from such partners from us or if you consent to the involvement of the partner or if we involve the partner on the basis of a legal permit.

Due to legal obligation: In certain cases we are legally obliged to transmit certain data to the requesting state authority

5. Where will my data be processed?

Your data will be processed in Germany and other European countries. If, in exceptional cases, your data is also processed in countries outside the European Union (i.e. in so-called third countries), this will happen if you have expressly consented to this or if it is necessary for our provision of services to you or if it is provided for by law (Art. 49 GDPR). In addition, your data will only be processed in third countries if certain measures have been taken to ensure that an appropriate level of data privacy exists (e.g. the EU Commission's adequacy decision or so-called suitable guarantees, Art. 44 et seq. GDPR). 

6. What data is collected, how is it used and for how long is it stored?

a.    Technical features: When you visit our web pages, the web server temporarily records the domain name or IP address of your computer, the client's file request (file name and URL), the http response code and the web page from which you are visiting us. The logged data is used exclusively for the purposes of data security, in particular to prevent attempts to attack our web server (Art. 6 Para. 1 f GDPR). They will neither be used for the creation of individual user profiles nor passed on to third parties and will be deleted after 7 days at the latest. We reserve the right to statistically evaluate anonymous data records. 

b.    Text Chat: If you use the text Chat on the website to contact customer service, various information will be transmitted to the customer advisor when the chat is initialised (Art. 6 para. 1 a GDPR). This includes, for example, the help topic, browser version, operating system version, etc. you selected on the website. In addition, information about the availability of the chat service is transmitted by the chat platform at regular intervals. This information is used to activate or deactivate the Text Chat start button on the web page. We store only the information about the beginning and the end of the communication for 7 days. Chat content is not stored.

c.    Miscellaneous: Additional personal data, such as your name, address, telephone number or e-mail address, is not collected unless you provide this information voluntarily.
 

7. Will my usage habits be evaluated, e.g. for advertising purposes, tracking?

Explanations and Definitions: We want you to enjoy using our websites and take advantage of our products and services. We have an economic interest in ensuring this is the case. We analyze your usage habits on the basis of anonymized or pseudonymized data so you can find the products that interest you and so we can make our websites user-friendly. We or companies commissioned by us to process data create usage profiles to the extent permitted by law. This information cannot be traced back to you directly. Subsequently we inform you generally about the various purposes and techniques. Afterwards you have the right to revoke your consent. However, please remember that in this case you may not have access to the full range of functions offered by our websites.

a.    Uses (Art. 6 para. 1 a GDPR / §15 para. 3 German Teleservices Act)

Tag Management
Tag management is used to manage tracking tools in websites. For this purpose, a tag is defined for each page. The marker can then be used to determine which tracking tools are to be used for this page. The tag management allows tracking to be controlled in a targeted manner so that the tools are only used where they make sense.

Market research / reach measurement the aim of reach measurement is to statistically determine the usage intensity and the number of users of a website as well as to obtain comparable values for all connected offers. At no time are individual users identified. Your identity is always protected. 

Profiles for the need-based design of the web portal
In order to be able to constantly improve the web pages, we create so-called clickstream analyses. The clickstream corresponds to your movement path on the web pages. The analysis of the movement paths gives us information about the usage behaviour on our websites. This allows us to identify possible structural errors in the web pages and thus improve the web pages so that the web pages can be optimized to your needs. At no time are individual users identified.

Profiles for personalized recommendations
T-Systems plays out customized, personalized, action- and click recommendations for offers, services or products. For this purpose, the service provider creates a pseudonymous profile of the services and websites you call up on the Internet and assigns this to categories. You will be shown content or notes matching your profile. At no time are individual users identified or personal data used for the profile.

b.    techniques

Cookies
We use cookies for certain offers. These are small text files that are stored on your computer. This allows you to detect when you repeatedly visit web pages from the same computer. 

Session cookies are cookies that are only stored on your computer for the duration of an Internet session and are required for transactions (e.g. for logging in or processing a purchase). They contain only one transaction ID. 

For certain offers, we use persistent cookies that are stored on your computer for future sessions. In this case we will inform you about the storage time of the cookie. 

Stay signed in - If you sign in with your email address or mobile phone number and password, your browser will remember this information. Once you check the box, you don't have to log in every time you want to use your Telekom account. However, you will be asked to re-enter your password if special personalised services request it.

Remember Username - If you log in with your email address or mobile phone number and password, the browser may remember this information in a cookie. As soon as you activate the check box "Remember user name", you only have to enter the password for the login. 

You have the option of setting your browser so that these cookies are not stored in the first place, or that the cookies are deleted at the end of your Internet session. Please note, however, that in this case you may not be able to use all the functions of our website. Information on browser settings can be found at: www.sicherdigital.de/sicher-surfen#sicher-surfen-browsereinstellungen

Measurement pixels
Measuring pixels are usually only 1×1 pixel sized images and are transparent or created in the color of the background so that they are not visible. If a web page containing a measuring pixel is opened, this small image is downloaded from the provider's server on the Internet, where the download is registered. Thus the provider of the process can see when and how many users requested this measuring pixel or visited a website. Furthermore, the provider can determine whether JavaScript is activated in the browser or not. If JavaScript is activated, further information such as browser information, operating system, screen resolution can be recorded. Usually this function is realized by a JavaScript call, but the term measuring pixel is still used. 

JavaScript
JavaScripts are used to call up the application and transfer the collected parameters to the respective service provider/measuring pixel provider. 

Cookie settings: You can recall your cookie settings at any time to manage your preferences.

On these web pages used techniques and their purposes:

Company    

Purpose    

Technique and, where applicable, storage period

Involved as  

Opt-Out

Tealium Inc.

Tag management 

 Cookie (24 months) 

Processor    

Browser setting: Block cookies from the domain "tags-eu.tiqcdn.com"

Webtrekk GmbH

Customized design 

Measurement pixel

Processor    

Opt-Out

Adforms    

Advert    

Cookie (60 days)  

Processor    

Opt-Out

On the websites www.meine-cookies.org or www.youronlinechoices.com you can read more information about cookies and the individual providers. You also have the opportunity to object to usage-based online advertising by individual companies or by all companies at www.youronlinechoices.com/de/praferenzmanagement. We have voluntarily subjected ourselves to the self-regulation of the German Data Privacy Council Online-Werbung (DDOW).

8. Services provided by other companies which provide their services as responsible persons

Google
In some websites, we use Google Maps to display maps, locations and for route planning. Google Maps is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. By embedding Google Maps, your IP address is transmitted directly to Google and a cookie is stored as soon as you visit such a website. You can inform yourself about and object to the data processing by Google at www.google.de/intl/de/policies/privacy at any time. 

We use the Remarketing and Google AdWords function of Google Inc. on our websites. ("Google"). This function is realised via a cookie and serves to present interest-related advertisements to visitors to the website within the Google advertising network. These pages may then display advertisements to the visitor that relate to content previously viewed by the visitor on websites that use Google's remarketing feature. According to its own information, Google does not collect any personal data during this process. However, if you do not want Google's remarketing feature to work, you can opt-out of it by setting your preferences at www.google.com/settings/ads. Alternatively, you can disable the use of cookies for interest-based advertising through the Advertising Network Initiative by following the instructions at www.networkadvertising.org/managing/opt_out.asp. For more information about Google Remarketing and Google's privacy policy, please visit: www.google.com/privacy/ads/.

If you have reached our website via a Google ad, Google AdWords will save a cookie on your computer. This cookie loses its validity after 30 days. A conclusion about your person is not possible. The information collected with the help of this so-called conversion cookie is used to generate statistics about our conversion rate. This means that we know how many users came to our websites through a Google ad and purchase a product within 30 days. If you do not wish to participate in the tracking process, you can disable conversion tracking cookies by setting your browser to block cookies from that domain: Google AdWords: googleadservices.com 
 
© T-Systems International GmbH - November 2019