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Sleek, efficient: digital processes

Sales & after-sales services in automotive retail 

Far-reaching change: today's customer expects a digital service with them at the center

Dealerships are subject to huge pressure to change. For sales and service in particular, customers are increasingly demanding and expect a personal approach, perfect assistance, and an emotional purchasing experience. This requires all employees: from the reception desk, sales, service, through to parts, and accounting. To stay competitive, dealerships today must adopt a more individual, customer-oriented, and efficient approach, to increase the productivity of their core business. At the same time, there have never been so many different ways to place the customer in a central role and offer them bespoke services before, during, and after the sales decision.
Time to rethink things.

Efficient systems for all requirements

 A car driver gets his keys

What does this mean for car dealerships? Successful customer retention requires a direct, individual, and proactive approach. As such, seamlessly interlocking systems and digitalized workflows are necessary for the results-oriented management of customer relationships. Here the dealer retains data sovereignty and the knowledge about the customer independent of the OEM.

The more efficient and flexible the processing of the information and employee's handling of it, the more productive the core business. With innovative service-oriented business process solutions from T-Systems dealerships obtain a decisive competitive edge. We support you in selecting, introducing, and operating your dealer management system (DMS). The offer comprises DMS software developed in house (alphaplus), VaudisX, as well as CRM systems (CustomerOne), through to modular, cloud-based solutions in cooperation with Salesforce and others. 

Discover more solutions by T-Systems

Logo of the Business Cockpit by T-Systems

Business Cockpit

The Business Cockpit is a service that enables business objects (e.g. vehicles, deliveries) and their process flows to be graphically displayed and analytically evaluated in real-time.

Cross-system tracking allows you to quickly identify anomalies, make decisions based on current facts and intervene immediately. Reduce process costs and accelerate your processes through targeted root cause analysis, including with historical data. Keep an overview of your processes in real time!

Logo of the Matchmaker by T-Systems

MatchMaker

The MatchMaker supports the creation and management of sales advertisements on online vehicle exchanges such as Mobile.de and Autoscout24.de.

The system is highly scalable and configurable. Only very short processing times are required and changes in sales advertisements are quickly made visible. Take your used car marketing to the next level now!

Logo of LIMAGO by T-Systems

Limago

With LIMAGO, the challenges of translation management in multilingual applications can be mastered. Changes can be implemented in the running system regardless of releases. Features such as workflows and historization provide full transparency and a better overview.

Take advantage of the opportunity to efficiently control translation activities in a single tool!

Logo of the Virtual Salesroom by T-Systems

Virtual Sales Room

The Virtual Sales Room is an all-in-one communication solution to handling sales and consulting processes completely digitally. The entire sales process can be carried out online, including legally binding signatures (e-signature) and in compliance with the current GDPR and IT security regulations. Digitize your consulting and sales process now!

New standards in product development with VaudisX

Two men discussing in a car showroom

Together with partners from the VW dealer environment, T-Systems is currently investing in the successor system to Vaudis and in doing so is setting new standards in product development. In close collaboration with retailers, VaudisX is being gradually developed in design workshops. The design of the interfaces, features, and user interfaces are all discussed with the customer.

Whitepaper: A changing automotive trade

There is no way around online sales. Customer centricity is the new maxim. Read about how the automotive ecosystem is changing and OEMs becoming digital car dealers.

Lean core and digital services

A mechanic retrieves data from a car

With VaudisX T-Systems is offering VW retailers a continuous DMS with an intuitive web user interface as well as open interfaces. The lean core of VaudisX can be expanded with market and brand-specific systems. To this end, VaudisX offers a completely new interface architecture for quickly connecting with existing or new systems. This includes a tablet-based chat in which a customer service adviser determines and documents the condition of the customer's vehicle directly at the lifting platform.

We look forward to your project!

We would be happy to provide you with the right experts and to answer your questions about planning, implementation, and maintenance for your digitalization plans. Get in touch!

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