“The user is accompanied step by step, from arranging and planning appointments to order qualification and workshop planning, as well as invoicing and archiving,” says Managing Director Jürgen Ketzel, praising the work. The various customers communication channels that the DMS offers impressed the dealership's managing director. The holistic process support increases the efficiency of the dealership. It benefits employees and customers alike. Because ultimately, the Autohaus Gitter dealership can set itself apart from the local competition with the help of VaudisX: it enables better consulting, and a more competent image strengthens the customer relationship.
The user is accompanied step by step, from arranging and planning appointments to order qualification and workshop planning, as well as invoicing and archiving.
VAUDIS – this is no stranger among the VW service partners. As a dealer management system, VAUDIS has been reliably supporting the processes within the dealerships for a good 30 years. VAUDIS continues to be very much present. Almost every second VW dealership depends on the dealer management dinosaur. But modern requirements such as customer intimacy for an optimized customer experience, from which both the workshop and the customers benefit, are not adequately supported by the system. Furthermore, the user experience when working with VAUDIS has remained at the same level since the turn of the millennium.