General data privacy information of T-Systems International GmbH


T-Systems International GmbH attaches great importance to protecting your personal data. We inform you what personal data we collect, how your data is used, and the options available to you.

1.    Where can I find the information important to me?

This General Data Privacy Information provides an overview of the aspects that generally apply to the processing of your data by T-Systems International GmbH.
Additional information on data privacy in the group or associated with the use of our products, particularly regarding the intended purpose, deletion periods etc., can be found in the data privacy information for that particular product at

2.    On what legal basis does T-Systems International GmbH process my data?

We process your data in line with the regulations of European and German data privacy laws (the regulations cited below refer to the EU General Data Protection Regulation, GDPR), i.e. only to the extent that and insofar as

  • it is necessary for performance of a contract with you or to carry out steps at your request prior to entering into a contract (Art. 6 sec. 1b GDPR) or
  • you have given your consent to the processing of your data (Art. 6 sec. 1a GDPR) or
  • processing is necessary in order to protect our own or third party legitimate interests. According to recital 47 GDPR “Such legitimate interest could exist for example where there is a relevant and appropriate relationship between the data subject and the controller in situations such as where the data subject is a client or in the service of the controller” or “…a data subject can reasonably expect at the time and in the context of the collection of the personal data that processing for that purpose may take place”. Furthermore, “The processing of personal data for direct marketing purposes may be regarded as carried out for a legitimate interest”, or
  • e.g. in the following cases: to assert claims, to defend our interests in lawsuits, to recognize and eliminate misuse; to prevent and investigate criminal offenses; to ensure secure IT operations at Telekom; Art. 6 sec. 1f GDPR. or
  • for compliance with legal requirements, e.g. the retention of documents for commercial and fiscal purposes (Article 6 sec. 1c GDPR), or where it is in the public interest (Article 6 sec. 1e GDPR).

3.    What are my rights?

You have the right,
a)    to demand information regarding the categories of data being processed, the purpose of processing, the recipients of the data, and the planned duration of data storage (Art. 15 GDPR);
b)    to demand the rectification or completion of inaccurate or incomplete data (Art. 16 GDPR);
c)    to withdraw your consent at any time with future effect (Art. 7 sec. 3 GDPR); 
d)    to object to data processing on the basis of a legitimate interest based on your particular situation (Art. 21 sec. 1 GDPR); 
e)    in specific cases as outlined in Art. 17 GDPR, to demand the erasure of data, particularly where the data is no longer necessary for the intended purposes, or was processed unlawfully, or you have withdrawn your consent in accordance with (c) above, or have objected to data processing in accordance with (d) above; 
f)    under certain circumstances, to demand the restriction of data processing, to the extent that erasure is not possible, or the obligation to erase data is disputed (Art. 18 GDPR); 
g)    to data portability, i.e. you may receive your disclosed data in a commonly used, machine-readable format, such as CSV, and where applicable, transmit it to others (Art. 20 GDPR)
h)    to complain to the competent supervisory authority (for telecommunications contracts: the Federal Officer for Data Privacy and Freedom of Information; in other cases: the North Rhine-Westphalia Commissioner for Data Protection and Freedom of Information (LDI NRW).

4.    Will my data be used for advertising or market research purposes?

We will use your personal data for advertising or market research purposes if you have given your consent or the lawfulness of the use can be established within the scope of a legitimate interest of T-Systems International GmbH; you may withdraw your consent at any time for the future. The opportunity of withdrawing your consent is also pointed out to you when we obtain it.
Alternative provisions apply when you are online, so when you are surfing our website or using our apps. Information on the relevant provisions can be found in the data privacy information for the respective online services. 

5.    Who does T-Systems International GmbH share my data with?

With so-called commissioned data processors, i.e. companies we have contracted to process data within the relevant statutory framework, see Article 28 of the GDPR (assistant, auxiliary persons). In these cases, T-Systems International GmbH is still responsible for protecting your data. We subcontract to companies mainly in the following areas: IT, sales, marketing, finance, consulting, customer service, human resources, logistics, printing.

With cooperation partners who provide services on your behalf or in conjunction with your T-Systems International GmbH contract at their own responsibility. This applies if you have requested the services of such partners from us, or if you consent to the involvement of a partner, or if we involve the partner on the basis of a lawful permit. 

On the basis of our statutory legal obligations: In selected cases, we are legally obliged to transmit certain data to the requesting government agency. Example: Upon presentation of a court order, we are obliged under § 101 of the German Copyright Act (Urheberrechtsgesetz) to provide the owners of copyrights/ancillary copyrights with information about customers who have allegedly offered copyrighted works via Internet file sharing services. T-Systems International GmbH additionally seeks cooperation with other service providers. If you are also a user of these services, you can connect your respective account with them. You must carry out this connection separately for each service. As soon as you have carried out a connection, the personal data that is listed in these data privacy notes can be used from your respective account for the appropriate service. The relevant service provider will inform you about the processing of your personal data.

6.    Where is my data processed?

Your data will be processed in Germany and abroad. In exceptional cases, if your data is processed in countries outside of the European Union (so-called third countries), this will be because you have given your explicit consent, or because it is necessary for performance of our contract with you, or because the law so permits (Art. 49 GDPR). Above and beyond this, your data will only be processed in third countries provided certain measures are taken to ensure an adequate level of data privacy (for example, an adequacy decision by the EU Commission or appropriate safeguards, Art. 44ff. GDPR). Detailed explanations, where relevant, can be found in the supplementary data privacy information for the relevant product.

7.    Where can I find further information regarding data protection at T-Systems International GmbH?

Further data protection information is available at

8.    Who is responsible for data processing? Who should I contact if I have any queries regarding data privacy at T-Systems International GmbH?

The controller is T-Systems International GmbH, Hahnstraße 43d, D-60528 Frankfurt am Main. If you have any queries, please contact our Customer Services department or our Data Protection Officer, Herrn Dr. Claus D. Ulmer, Friedrich- Ebert-Allee 140, 53113 Bonn,

This translation is intended solely for informational purposes; the original German text shall be legally binding.

Status: February 1, 2021

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