Verband deutscher Verkehrsunternehmen nutzt Open Telekom Cloud für disruptives Reiseangebot.
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“In releasing a complete cloud billing package for product and claim clearing from the Open Telekom Cloud, we have laid a cornerstone for the digital networking of public passenger transport.”
Nils Zeino-Mahmalat, Managing Director of VDV eTicket Service

Traveling more conveniently thanks to digital services

VDV eTicket Service (VDV-ETS) unites around 440 companies from the public passenger transport sector under the auspices of (((eTicket Deutschland. On behalf of these companies, VDV-ETS publishes the German standard for (((eTickets and supports the industry with the digitalization of sales. As early as 2003, VDV eTicket Service offered an eTicket service for various transport companies, a service that was constantly expanded, for example, to include contactless payment. The objective of (((eTicket Deutschland is to introduce nationwide electronic fare management (EFM) for users of local and long-distance public transport. 

New user experience for travelers

Until now, it was not possible to obtain information on the total price of a fare for trips taken with various transport associations that use different providers. Users planning trips through multiple regions did not receive general travel information, including product and price. This was because Germany had no nationwide product and price database that contained fares for all of Germany’s public transport networks and used them to calculate prices for selected routes. Without exact information on prices, integrated booking was also not an option, which meant that the travelers had to piece the trip together on their own. Only when timetable and fare information became available throughout Germany would integrated querying, booking, and payment be possible.

New options for customers call for a digital foundation

But an integrated ticket for a traveler poses a new challenge: How will the incoming payments from the traveler be correctly distributed to the respective transport suppliers? 
The cloud billing solution from T-Systems handles this clearing of claims. The solution is based on individual modules in a microservice architecture that are connected via standardized APIs (interfaces). This type of software allows new solutions to be implemented quickly and flexibly. The cloud billing functions as a background service which ensures that ticket elements are correctly billed to the respective transport associations and providers.

The foundation: Open Telekom Cloud

Cloud billing, like eTicket clearing, runs on the Open Telekom Cloud. Cloud billing is offered in an SaaS (software as a service) model. This provides VDV eTicket Service with numerous advantages. In addition to offering simple scaling, for example when adding new participants, and ensuring that the application performs well even under an increasing load, this approach provides VDV eTicket Service with transparent, calculable, and user-oriented costs for the service. 
“We use the cloud service from T-Systems as a complete service, which saves us from having to use our own resources to provide and operate our clearing service,” reports Nils Zeino-Mahmalat, Managing Director of VDV eTicket Service. “This keeps us flexible and allows us to focus our own efforts on the actual operation and utilization of the system. The constant further development of security, data protection, and services frees us up and allows us to focus on our core business.”

The VDV eTicket Service reference in detail

  • VDV eTicket Service is the publisher of standards for electronic ticketing in public passenger transport. In this role, it operates the central background systems of (((eTicket Deutschland as a transport authority for digital sales. 
  • About 440 transport companies and associations currently hold a participating interest in (((eTicket Deutschland and use the common standard VDV core application for their electronic fare management (EFM).
  • To offer seamless usage of different public transportation systems
  • Nationwide availability of fare and price information for users of public transportation (product clearing)
  • Clearing of claims, i.e. distribution of payments from users to the various public transportation companies used during a trip
  • Provision and operation of applications for product and claims clearing as SaaS
  • Cloud billing for VDV eTicket Service is operated scalably in the Open Telekom Cloud
  • Cloud billing runs as a background service that enables automated settlement of claims clearing 
  • Rapid implementation through standardized, modular microservice architecture
  • Access to modules via API 
  • Digital solution allows the introduction of a customer-focused service with automated clearing between the different public transport providers
  • Scalable platform without investment risk with usage-based costs for future growth
  • Availability of nationwide product and price information (fare server)
T-Systems International GmbH

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