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Managed Contact Center with Amazon Connect

The fastest way to a smart contact center

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The easy way to a modern contact center

Traditional contact center solutions are complex. The diversity of tools, the ongoing challenge of integrations, deployments that can take months to complete … setting up and maintaining contact centers can be tedious. Complex pricing structures included. Amazon Connect makes an end to that: a contact center from the cloud with an easy-to-configure and easy-to-use, pay-as-you-go product providing transparent cost structure.

Configure Amazon Connect with T-Systems

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Apart from common tools like phone and chat, Amazon Connect offers a lot more. With natural language processing, transcript (speech to text) of voice conversations, and chatbots, the AWS contact center offers top-notch functionality and support taking customer relations to the next level.

Leverage the advantages of Amazon Connect with the help of T-Systems: Effortless set up and operation of your new contact center as a managed service. We adapt the contact center to your specific needs and take care that everything runs smoothly, so that you can focus on your customer service.

Amazon Connect – Key Differentiators

  • Woman with tablet
    • Fast realization
      Launch your basic contact center with the ability to receive and/or send calls in minutes. A complex contact center can be configured, with pre-analysis performed, in some hours or a few days.
    • Full scalability
      Exploit all the resources and capabilities of AWS’ globally distributed data centers, providing infrastructure and software services similar to other AWS services. Amazon Connect offers a pay-as-you-go model that actually supports both, growth and decline.
  • woman clicking on AR diagram
    • No capital needed
      No upfront investments. Add that to the fact that you don’t need expensive test as well as pre-production environments and only pay for what you use. Thus costs for contact center get considerably lower.
    • Smart contact center
      Integrate Advanced Analytics and Artificial Intelligence services to automate processes. Link your contact center to business intelligence and improve your users’ experience leveraging Machine Learning.
  • Woman with Headset
    • Numbering management included
      Use the integrated option for public network numbering management. With Amazon Connect, you quickly get local numbering (by country) and toll-free numbers.
    • Easy usage
      Amazon Connect utilizes WebRTC capabilities of common browsers. This enables contact center functionality to almost any user device. Agents can work independent from their location. Amazon Connect comes with built-in connectors to Salesforce, ServiceNow, and others. Additionally, Amazon Connect Contact Control Panel (CCP) functionalities are available through API calls that can be used for integration with your own applications.

We look forward to your project!

When do you want to explore the new world of the contact center?

Contact us 00800 33 090300

Our services

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  • Deployment and maintenance of Amazon Connect contact center solution
  • Migration of current contact center
  • Integration with existing environment or 3rd party solutions (e.g. for mail)
  • Deployment and maintenance of advanced contact center functionalities

Huge experience for contact centers

T-Systems has more than 20 years of experience providing voice and contact center solutions to its customers. Our technical knowledge and understanding of the business needs of contact centers, together with our capabilities as an AWS Consulting Partner, make T-Systems a perfect partner for setting up, integrating and maintaining your Amazon Connect contact center.

Seamless omnichannel experience for Servei Public d’Ocupació de Catalunya

Read how T-Systems helped digital hubs in Catalunya adapt to the new normal with an intelligent call center.

(PDF, 1.8 MB)

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