Salesforce has been a T-Systems partner since the summer of 2014. The two market leaders for customer relationship management (CRM) solutions, cloud solutions, and IT services offer their customers intelligent concepts from the extremely secure data centers operated by T-Systems in Germany.
In retail, a customer-centric strategy and the digitalization of business processes are critical for success on the market. IT-based Customer Relationship Management (CRM) solutions create completely new levels of proximity to the customer: companies can respond specifically to the customer's requirements and facilitate the customer's purchase decision with relevant information.
The world's number one company in this field is Salesforce. With its Customer Success Platform, the CRM specialist offers new ways of networking with the customer and having closer and hence more valuable business relationships. Together with Salesforce as its partner, T-Systems can provide their customers with CRM solutions from the fields of cloud, social, mobile, and analytics from extremely secure data centers in Germany.
Salesforce partner T-Systems is providing a data center for solutions such as Sales Cloud, Service Cloud, and Marketing Cloud for an initial period of five years. Salesforce's products will thus be available from the German cloud. Companies will benefit primarily from maximum IT and data security: sensitive company data is stored within Germany and therefore covered by German data protection laws. As a Salesforce partner, T-Systems is also responsible for all Salesforce consulting services in Germany – from product consulting and reselling, through to solution implementation. In addition, T-Systems is also the specialist contact during operation of the applications.
The partnership with Salesforce contributes towards the creation of new, intelligent solutions. As a Salesforce partner, T-Systems is developing its own industry-related apps for customer relationship management, service management, and marketing based on the Salesforce1 platform. They are quick and easy to operate on mobile devices such as smartphones or tablets.