IT research company Gartner has updated its vendor rating for Deutsche Telekom. The rating of the price structure was raised to from "variable" to "positive" compared to the 2016 vendor rating report.
T-Systems sees the Gartner report as a confirmation that the customers are very satisfied with the delivery and support of network services, the support and service delivery for data center hosting, as well as digital transformation of workplaces, and believes this could lead to high contract renewal rates.
T-Systems identifies the following reasons for a positive price structure rating:
Positive response by European companies to the pricing of telecommunications services
Broader range of pricing models for network services, including flat rates and pay-as-you-use options
Optimization of the price/performance ratio via early integration in the renewal
Process launch of Smart SD-WAN with predefined low-end access options
Reduced entry costs for VPN services from T-Systems
Regular benchmarking of price, scope of services, and quality for continuous improvement of services and prices
Most contracts between DT/T-Systems and customers contain a fair benchmark clause
Gartner Inc., Vendor Rating: Deutsche Telekom 2018; Gyanee Dewnarain, Gaspar Valdivia, David Groombridge, Frank Marsala, Gregor Petri, Fernando Elizalde, Jouni Forsman, Pablo Arriandiaga, Neil Rickard; 29 January 2018
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