With the help of cloud-based findbox, in-store customers find the product they’re looking for within a matter of moments.
Solution

findbox: Do not seek. Find!

A cloud-based solution that pinpoints the product you want – quickly and simply

  • Scan it, analyze it, find it – in seconds
  • Smart signage system for digitized bricks-and-mortar stores
  • Better, quicker responses to customer inquiries and fewer follow-up questions
  • Reduced workload on in-store staff
  • Many additional functions available for an enhanced in-store consumer experience
  • Product advertising/promotion opportunities for industry partners
Contact
Dirk Rumler
Dirk Rumler

Head of Center of Excellence Retail

findbox for retail: know the exact location of each product

According to a recent survey by PricewaterhouseCoopers (PwC), more than 40 percent of respondents would like better-quality face-to-face advice when shopping in bricks-and-mortar stores. But if staff is to have the time needed for personal guidance, they must be relieved of other routine tasks. And they can be – by findbox, a digital solution developed by the company of the same name – findbox, a T-Systems partner.

If it flashes, you’ll find it

When it comes to small, low-priced items such as printer cartridges, vacuum cleaner bags, screws and lightbulbs, stores often have a very large range of goods on display. That means they stock all the items a potential customer might need. But the shopper has to find the right one. findbox supports in-store navigation, enabling consumers to quickly identify the right location on the shelf. It leaves shop staff with more time for in-depth advice and assistance. And it provides customers with valuable additional information on their chosen product via their smartphones. Moreover, equipped with the corresponding app, in-store personnel at info counters or out on the floor have findbox at their fingertips – and can point customers in the right direction even when the terminal is unavailable.

Smart cloud-based solution

But how does it work? The first step is to scan the barcode on the product or packaging brought in by the customer, or to manually enter a description. findbox processes this information and compares it with the contents of its cloud-based product database. Then findbox suggests an item available in-store on a picklist. Once the customer has confirmed the selection, the electronic shelf label begins to flash (activated by the LightGuide system) – and they see immediately where the object of their desire is to be found.
findbox software and product database are provisioned from a high-security, certified cloud data center operated by T-Systems in Germany. The store is connected to this unique facility by means of an encrypted, secure VPN (virtual private network). This guarantees compliance with strict German and European data protection standards, and prevents access by unauthorized third parties.
T-Systems guides retailers throughout their entire findbox project – from initial consulting, to installation in any or all outlets, to operation and support after go-live. A designated help desk contact ensures this powerful digital solution is seamlessly integrated into the physical retail environment – and into the customer journey.

Infographics

What findbox can do
Out-of-the-box valued-added features at a glance

findbox: zoom in on the right item

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Products will wait endlessly on the shelf until they are picked. Consumers are not as patient. According to a recent survey by IDC Retail Insights, 45 percent of respondents regard time wasted, plus the non-availability or sold-out status of products, as the major hurdles to shopping at a bricks-and-mortar store. But there is an answer: findbox – a tool that can be combined effectively with other digital components to create a better, more profitable customer journey.

Support for restocking shelves

findbox’s core functionality helps retailers and customers recognize, look for and, above all, locate the right item. It also offers more: in the shape of useful, actionable product information. It can also be incorporated into an overarching shelf stock replenishment system. By supporting restocking tasks, it not only indicates to the shopper where the desired item is – it also informs in-store pickers of what product goes where, saving valuable time, and keeping the shop fully stocked. The deployment of near field communications (NFC) helps even unskilled staff to quickly and accurately restock shelves. And customers can leverage their smartphones to discover additional facts and figures on available products.

Electronic shelf labels

The electronic shelf labels (ESLs), the key to findbox’s operation, are linked to a central server, allowing them to be updated with ease and speed, and simultaneously. And where required, labels can be directly printed out on a sales assistant’s handheld printer.

Integration into your back-end ERP system

Thanks to a large range of predefined interfaces, findbox can be combined with all the leading enterprise resource planning (ERP) systems – in-store employees can simply scan the label of any goods missing from shelves, and the back-end will automatically generate a replenishment order for the supplier. Moreover, the solution can be configured to not only indicate the in-store location of the required product – but to draw attention to (cross-sell) accessories, and to additional information.

The basis for lucrative industry partnerships

findbox can also give preference to predefined products – opening up attractive promotional opportunities for retail industry partners. The retailer can highlight particular items or brands, and secure additional advertising income from manufacturers and distributors.

A Google search that points to a physical store

findbox is designed to strengthen the position of bricks-and-mortar stores by boosting consumer satisfaction and enhancing the customer journey. findbox includes a Google search function that indicates to potential purchasers which local store stocks the product they want. Once the customer has arrived at the actual physical outlet, they are guided to the right shelf and item by the flashing LED. What‘s more, the findbox analysis tool enables retailers to monitor user numbers and behavior online. In the physical store, findbox reduces the workload on shop assistants by performing routine tasks – leaving them with more time for value-added face-to-face guidance.

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