Public sector HR faces challenges from manual workflows, fragmented systems, and complex compliance. Employees and citizens expect faster, digital-first services, but outdated processes cause delays. Discover how HR digital transformation can streamline services while ensuring compliance and sovereignty.
The special added value of HRcules on the Open Telekom Cloud lies in the combination of a specialized HR framework for regulated industries and a sovereign cloud platform on which all processes are operated entirely in the European legal area.
HR digital transformation refers to the process of leveraging digital technologies to modernize and automate HR processes: from recruitment and onboarding to payroll, performance, and workforce analytics.
In Germany, this transformation goes beyond simple digitalization—establishing compliant, transparent, and efficient HR operations that align with national and EU data protection standards.
HR digital transformation focuses on:
With frameworks such as HRcules running on the Open Telekom Cloud (OTC), institutions can achieve these goals in a controlled, sovereign environment—ensuring every HR process meets strict compliance, performance, and auditability standards.
Key tech in HR digital transformation
HR digital transformation in regulated sectors is not just about software. Leaders in government, healthcare, and education need solutions that respect strict laws, protect data sovereignty, and deliver efficiency without risk.
HRcules-as-a-Framework, co-developed by T-Systems and Deutsche Telekom Services Europe (DTSE), provides exactly that. It combines Pega’s low-code automation with the sovereign OTC. The result: standardized, automated, and fully audit-proof HR processes which are secure, transparent, and future-ready for Europe’s compliance-driven environment.
HR digital transformation is not just about software adoption. Public institutions face complex structural and regulatory challenges:
The consequence: HR teams devote more time to administrative tasks rather than focusing on employee support. This leads to delays and a lack of transparency for both citizens and employees, while organizations struggle with inefficiencies and heightened compliance risks.
HRcules, a modular, low-code framework for regulated HR environments, turns HR delivery into a process factory: standardized, automated, scalable, and continuously improving. It runs on OTC either as a T-Systems–managed Pega platform (sovereign, Pega-aaS) or in a client-managed model. To build a sustainable HR process factory on OTC, HRcules-as-a-Framework brings three tightly connected layers that work from the center out.
The Platform Foundation (HRcules Core) provides the governed runtime and orchestration, data, decisions, SLAs, and auditability baked in. On top, the Reusable HR Process Catalog (HRcules Toolkit) offers ready-to-use microjourneys, UI templates, and reference models that let teams assemble new HR services quickly and consistently. Finally, the Delivery Playbook and Governance (DT Transformation Method) aligns roles, cadence, and quality gates so every release is predictable and scalable. Together, these layers standardize, automate, and continuously improve HR, so you can start fast, reuse more, and scale with confidence.
When these three layers work as one, HR moves from ad-hoc projects to an industrialized HR Process Factory where processes are standardized, automated, and scaled across units with continuous improvement built in. Running on the sovereign OTC, either T-Systems-managed or client-managed, you get predictable delivery, rapid time-to-value, full auditability, and the freedom to keep adding reusable microjourneys. The result is a compliant, future-proof HR engine that consistently turns ideas into live, measurable outcomes.
Running natively on the OTC, HRcules is offered as a sovereign Pega-as-a-Service, combining:
Below are the two variants we offer:
You can display all external content on the website at this point.
I agree that personal data may be transmitted to third-party platforms. Read more about this in our privacy policy.
Hear from Graham Twyford as he shares insights into this dynamic partnership and how it's helping transform businesses.
Digital transformation in HR delivers measurable advantages across efficiency, transparency, and employee satisfaction. For regulated sectors where every decision must be traceable and compliant, the benefits extend far beyond automation!
Why T-Systems’ OTC is the ideal foundation
Built in Europe, for Europe, the OTC is a highly secure, scalable, and fully managed public cloud platform that aligns with stringent European data privacy and compliance regulations. It offers Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) options with high availability and performance. HR transformation is only as strong as the infrastructure supporting it – and OTC ensures HR processes run securely, reliably, and in a sovereign manner.
Key benefits
Combining HRcules with OTC ensures end-to-end automation, compliance assurance, and operational transparency for public institutions.
Managing Dienstunfähigkeit (civil servant incapacity) traditionally involves paper-based workflows, fragmented communication, and high legal risk. HRcules transforms this process with:
Impact: Faster, transparent, and compliant decision-making for employees and institutions.
Promotion management in regulated industries is complex, with rules varying across departments and unions. HRcules simplifies this with:
Impact: Employees trust the fairness of the process, and HR reduces administrative overhead and compliance risk.
With Pega low-code automation, DTSE’s HR domain knowledge, and T-Systems’ OTC, organizations receive a complete, end-to-end solution.
HR transformation requires experience, domain knowledge, and secure infrastructure. T-Systems delivers all three:
With T-Systems, organizations gain more than a platform—they gain a trusted partner capable of delivering secure, compliant, and scalable HR transformation, ensuring operational clarity, citizen trust, employee confidence, and long-term value.
The pressure on public sector HR will only grow with rising citizen expectations, expanding compliance requirements, and limited resources.
HRcules-as-a-Framework on OTC, powered by Pega low-code automation, transforms HR from manual, risk-prone processes to secure, transparent, and employee-friendly operations.
Contact T-Systems today to accelerate your HR transformation.
