Business collaboration from the high-security private cloud
Today, new products and services are developed through cross-site and cross-company teamwork. IT tools that simplify teamwork and improve process flows are essential to smooth collaboration between employees, partners and customers. According to a study by Deutsche Bank Research, the added value achieved through projects in Germany alone is projected to rise from two percent in 2007 to 15 percent in 2020. Companies that use IT solutions for virtual collaboration say they save time in general, have more satisfied users and reduce costs of IT management. Analysts estimate the return on investment of such IT solutions at up to 300 percent.
Microsoft offers widely used collaboration tools such as SharePoint, Skype for Business and Exchange. So why not get collaboration tools directly from the software provider's cloud? Because collaboration tools can only reach their full potential if they are integrated with the existing IT landscape. As a system integrator, T-Systems connects the collaboration software with existing applications and also enables the use on tablet PCs, smartphones and notebooks. And ultimately, hybrid landscapes of public and private cloud applications require integration in a homogeneous cloud, coordinated with the right tools. T-Systems operates Dynamic Services for Collaboration in the high-security private cloud, fully compliant with Germany’s strict data privacy and protection laws.
"Collaboration with customers, employees and partners is the key to getting closer to the customer and achieving greater employee satisfaction." IDG Business Media
Collaboration: Within enterprises, with customers, partners, and suppliers
Integration in customers‘ infrastructure: Usage of various clients, data sync of mobile users in data center, site sync across continents, interfaces to other applications and Office 365
Migration: Standardized migration von previous SharePoint versions and other systems
Microsoft Exchange Server 2016
Messaging: including e-mailbox, resources mailbox, shared site mailbox, voicemail and calendar
Access via e-mail client, web browser and mobile devices
Migration: With Fit4Collaboration, T-Systems offers a worry-free migration solution to move Exchange mailboxes into the cloud.
Skype for Business 2015
Presence information, conference calls and videoconferencing
Voice with worldwide gateway support
Instant messaging and web collaboration
Access via Skype client or web browser
Cloud operations at T-Systems
Use of high-security data centers
99.9 percent availability (service level agreement) with 24/7 operations
Single tenant solution: Dedicated application instances are provided to every customer.
Support services such as IP-VPN, managed archiving services, mobile device management, service desk services (1st level help desk)
Support for hybrid solutions that combine public and private cloud services
Access via web browser and integration with Office 2013
Constant further development and use of market innovations (current release 5.3)
Cloud Control Center
Setting up an quick and easy data exchange, enable video conferences and communication with colleagues and suppliers: The Cloud Control Center provides IT managers with all necessary services – worldwide, end-to-end and in realtime. In addition, a view on the application level as well as on KPI offers a better control and evaluation of all services. The app is available for iPads as well as web application.
Flash is not available.
Dynamic Services for Collaboration
Cloud Control Center: DSC by T-Systems offer corporate- and cross-corporate-wide collaboratiion tools, delivered from a private cloud computing platform – teamwork without boundaries and all KPI under control.
What conventional project software lacks are tools for collaborative work in cross-site and cross-company project teams. "For a collaborative company to meet its customers’ and employees’ expectations, the IT must be transformed. It must be scalable, central and run based on standards, and must provide secure, compatible services," emphasizes IDG in the thought leadership paper, "Transformation to a collaborative company" (Transformation zum kollaborativen Unternehmen). With Dynamic Services for Collaboration, T-Systems offers four application areas that, when combined, cover every possible collaboration and communication:
Real-time communications such as Unified Messaging, VoIP and desktop video
Real-time collaboration with audio, video and web conferencing
Social collaboration with social network and content management
Messaging with e-mail, calendar and corporate directories
The Dynamic Services for Collaboration provide Microsoft SharePoint, Skype for Business, and Exchange from the cloud, flexibly on demand. Additional applications can be ordered at short notice to cover peak loads and regular growth. And when demand falls, customers can reduce overcapacities immediately, cutting costs.
T-Systems operates the collaboration applications exclusively in high-security (ENISA standard), fail-safe data centers – with a Germany-only option to satisfy data privacy needs. Through proactive monitoring, the operations meet the most demanding requirements for security and compliance. Interfaces can integrate existing databases and applications with the collaboration landscape. With collaboration from the cloud, users benefit from regular updates of the software versions without any additional investments in service. T-Systems also offers investment protection by assuming existing Microsoft licenses for SharePoint, Skype for Business or Exchange.
The integration of business applications and mobile devices is crucial to the success of business collaboration. "Otherwise, workflows can get bogged down due to disconnected channels and tools and ultimately offer little added value to the collaboration," warns IDG in its thought leadership paper, "Transformation to a collaborative company ". Field service employees on the road, for example, need access to customer data that is processed and stored in systems such as SAP. "No matter what, the foundation for 'seamless collaboration' is not achieved until all functions and data are available quickly, securely and independently of the user device."