ServiceNow-Plattform aus der deutschen Telekom Cloud.
Energy provider

ServiceNow-Platform within the German Telekom Cloud

After separation from the parent company, the energy provider had to build its own IT infrastructure. An HR management portal also had to be implemented at the same time as the IT Service Manage- ment (ITSM). To automate these processes, the central ServiceNow platform was implemented within the German Telekom Cloud in cooperation with T-Systems and operational services (OS).


The challenge

  • Creation of own profitability
  • Tight schedule of only one year
  • Implementation of own automated processes
  • Simple execution of ITSM for smooth IT operations
  • Central management of all HR concerns from administration and authorizations through remuneration to time management
  • Transparency for all employees involved in the processes


The solution

  • ITSM based on ServiceNow
  • HR portal based on ServiceNow
  • Single point of contact for all HR requests by ticket
  • Self-service for employees
  • Integrated HR case management
  • ServiceNow SaaS and professional services from one source

The customer benefits
Shorter lead times for all requests through automation
Replacement of a number of previously manual activities
The status of each request is available at the touch of a button
Reduction of manual errors through digitization
Consistent and intuitive user interface in the customer design
Functional extensions, such as need for training and technical integration, e.g. into the SAP systems
T-Systems International GmbH

Suitable solutions