IT-supported processes enhance flexibility and efficiency at social welfare and in church administration.

Managing change with innovative ICT

Advances in technology and healthcare, combined with increasingly individualistic lifestyle choices, are driving social change at an accelerated rate. And this has a direct impact on social welfare, churches and non-profit organizations in their interactions with people. Their administrative and operational staff is faced with new challenges that can only be mastered with state-of-the-art information and communications technology (ICT).

Focussing digitization

Churches and social welfare require solutions that meet the specific needs of people working in local and regional church administration and at church-affiliated welfare organizations. Technology such as upgraded voice and data communications can relieve employees of non-core tasks. Furthermore, greater process digitization can streamline organizations and their operations. This enhances flexibility and efficiency, and enables the development of leading-edge services. In short, it can lay the foundations for modern church administration and a sustainable non-profit welfare sector.

On the way to a church 4.0

Some early pilot projects in Germany have shown where the main imperatives lie: forging digital links between local churches and district, regional and diocesan offices, and establishing electronic processes. When it comes to IP-based communications solutions, professional-quality network management, or archiving, secure and highly available data exchange is a top priority. This is because churches often need to share personal data within and between districts, for example. Rapid access to data and lean processes are among the benefits of cutting-edge ICT solutions. Technology can also relieve administrative employees of routine tasks. In other words, digitization brings similar advantages to churches as to manufacturers and other businesses – so to say a church 4.0.

IT and telecommunications for social welfare

The same applies to welfare organizations providing social, medical and nursing care. Innovative voice and data communications, as well as IT-based applications can simplify work processes, saving time and money. Electronic patient care records keep employees fully informed wherever they are, enabling them to respond quickly and appropriately. Managing a volunteer workforce requires transparency, efficiency, and above all, flexibility – particularly in planning duty rosters. State-of-the-art IT applications can provide effective support for these scenarios.
IT and telecommunications can help churches and social welfare in a variety of ways. They streamline digital communications, support innovative fundraising activities, and provide mobile solutions specially designed for use at the point of care. Secure and reliable ICT foundations are a vital precondition, however. Without them, it is impossible to exploit all the benefits of digitization while protecting sensitive personal data.