T-Systems strengthens strategic partnership with Genesys
May 17, 2018
T-Systems earns the status of a Genesys Gold Partner VAR (value-added reseller) for the DACH region.
Apart from an increase in joint sales and the number of certified employees, the enhanced quality of support by T-Systems was a key factor in achieving the Gold Partner status. The award by Genesys is also recognition of the professional services methodology T-Systems uses in implementing projects. The Gold Status is thus the deserved accolade for many years of successful cooperation all round.
Under the partnership, Genesys can rely on the solid, dependable know-how and proven experience of T-Systems with which the company delivers planning, development and implementation services, as well as support for the entire Genesys suite. Interaction and communication with customers across all channels and media are a strategic goal in customer interaction management. Customers with a high volume of B2C communication plan omni-channel contact centers and, if requested, are provided with a managed service for their contact center infrastructure in the shape of a fully managed contact center or private cloud contact center. By gaining the status of a Gold Partner VAR, T-Systems is able to use specific technical tools and services, in particular in the areas of software licensing, training measures and system integration services.
Genesys and T-Systems have been trusted partners since 2002. Their cooperation was strategically developed further in 2017 as part of their joint success with the UCC services / customer interaction management (CIM) offering. Over the years the duo has acquired various important customers, such as DAK and BARMER.
As a major global provider for everyone relating to contact center solutions with a focus on omni-channel solutions, Genesys is also a key technology supplier for Telekom’s internal call center solutions. The company powers more than 25 billion of the world’s best customer experiences each year. More than 10,000 companies in over 100 countries trust Genesys’ customer experience platform. Genesys’ portfolio comprises an extensive package of solutions for constructing, operating and maintaining service centers.