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Managed Contact Center with Amazon Connect

The fastest way to a smart contact center

Configure Amazon Connect with T-Systems

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Apart from common tools like phone and chat, Amazon Connect offers a lot more. With natural language processing, transcript (speech to text) of voice conversations, and chatbots, the AWS contact center offers top-notch functionality and support taking customer relations to the next level.

Leverage the advantages of Amazon Connect with the help of T-Systems: Effortless set up and operation of your new contact center as a managed service. We adapt the contact center to your specific needs and take care that everything runs smoothly, so that you can focus on your customer service.

We look forward to your project!

When do you want to explore the new world of the contact center?

Our services

  • Deployment and maintenance of Amazon Connect contact center solution
  • Migration of current contact center
  • Integration with existing environment or 3rd party solutions (e.g. for mail)
  • Deployment and maintenance of advanced contact center functionalities

Huge experience for contact centers

T-Systems has more than 20 years of experience providing voice and contact center solutions to its customers. Our technical knowledge and understanding of the business needs of contact centers, together with our capabilities as an AWS Consulting Partner, make T-Systems a perfect partner for setting up, integrating and maintaining your Amazon Connect contact center.

More information on AWS

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