Shorter and shorter innovation cycles, disruptive business models, climate change and the trend towards working from home: the world of work has never undergone such rapid change as it has in recent months. Companies are facing major challenges. Artificial intelligence (AI) can support the implementation of new concepts and strategies for New Work. But what lies in the future and how are intelligent algorithms already enriching working life today?
HR bots identify skilled workers, digital assistants plan meetings, and the lights in the office go out automatically when the last person leaves the room. Scenarios like this are already possible with today's AI technologies, and there is demand for them. According to IDG Research Services, almost two-thirds of companies are using AI technologies such as machine learning or are introducing corresponding solutions.
In order to benefit from all the advantages of AI in the future – such as automation, cost savings, or faster time-to-market – it's not simply a matter of technology, but more importantly of employee acceptance. The challenge lies in helping them to understand that AI is not a job killer, but a means of relieving pressure in areas where it can efficiently and sensibly strengthen the company's competitive edge. The key to AI projects is striking the perfect balance between technology, the working environment, and people. Guidelines create a foundation for trust in this area and take into account aspects such as ethics and privacy.
AI can take a huge load off the HR team when it comes to recruitment: AI tools can use information about vacant positions in the company to scan the applicant market for suitable profiles, and evaluate them according to certain parameters. As soon as a candidate is found, a digital assistant automatically reaches out to them, arranges an interview, and guides them through the rest of the application process. A study by Kaspersky found that more than one-third of junior employees believe that using AI in the hiring process will provide more equal opportunities.
And AI can do even more: it simplifies onboarding, ensures positive employee experience, and keeps an eye out for talent. What competencies do they have? What skills are needed to drive digital transformation? AI makes valid predictions in these areas and spurs competence building.
Regardless of which fields or industries artificial intelligence comes into play, people must remain at the center and there must be a balance between the technological possibilities of AI, transparent data analyses, and ethics and privacy.
Steffen Kuhn, Detecon